Father Christmas Archives - Trentham Estate
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FAQ Categories: Father Christmas

How will I receive my tickets?

Your tickets will be sent to the email address you used when making your booking. Please check your junk or…

Can I buy tickets on the day?

No. All tickets must be booked online in advance. Tickets will not be available to purchase at the Grotto on…

When should I arrive?

Please arrive at least 10 minutes before your booked time slot to allow plenty of time to check in. Unfortunately,…

Do babies need a ticket?

If your baby is the only child visiting Santa or you would like them to receive a gift, a ticket…

Can I bring more than one child into the Grotto?

Yes! Siblings and friends are welcome to visit Santa together. However, every child entering the Grotto must have a valid…

What does my ticket include?

Each ticket includes a magical meet and greet with Santa and his festive friends. Every paying child will also receive…

Where can I buy tickets?

Tickets can be purchased in advance via the Trentham website.

What is the refund policy?

Refunds are only available if the Grotto is forced to close for any reason. There will be an option to…

Where is the Grotto?

The Grotto is located in the shopping village in between The Works and White Ribbon Boutique.