FAQs

We understand you might have some questions about your next visit. Before contacting us please read our FAQs below as we may have already answered your question.

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We strongly recommend pre-booking your day tickets to avoid the queues and take advantage of our fast track entry. It is possible to purchase day tickets at the Gardens Entrance, but to make your arrival much easier, please pre-book online.

No, members have the benefit of being able to visit without pre-booking and are advised to bring a valid membership card to gain access.

On busier days, such as weekends, school holidays and bank holidays – and at busier times of the day, usually 10am to midday – queues to access the gardens can be expected. 

You can pre-book tickets online on the day of your visit, you don’t need to book well in advance.

No, you must register and book your slots online.

Tickets are non-refundable and non-transferrable.  Please see our Terms & Conditions. In exceptional circumstances such as forced closure due to extreme weather conditions, please contact us with your booking reference and request a transfer date for your visit.

No, children under 5 access the gardens free of charge and no ticket is required.

You do not have to pre-book a separate companion ticket, just book a Disabled Person’s ticket for yourself and a companion pass will be allocated. You will still need to bring your companion pass, as proof.

Yes, wheelchairs are free to hire from the Gardens entrance on a first-come first-served basis.

Yes, you can purchase gift vouchers for memberships and day tickets for The Gardens, these can be purchased online or at The Gardens entrance. Vouchers for the retail shops can be bought directly with each retailer.

To speed up the entry time, please either print your tickets or download the QR code to your phone.

If you booked online, please log in to your account and you will see the bookings you have made on the ‘Account’ page under ‘Your Bookings’. Note down your booking reference and quote this at the gardens entrance. If you pre-booked at the Gardens Entrance, then we will search for your booking on arrival using your surname and postcode.

Yes, the South Entrance to the Gardens from the Monkey Forest and Treetop Adventures is now open.

We announce any path/garden closures on the home page of our website and on our social media channels – please check prior to travelling and booking tickets. Announcements cannot be made until all checks have been carried out by the grounds team which may cause a delay in opening.

Yes, dogs are welcome in the Gardens and Shopping Village, except during specific event days and evenings. More information can be found here.

Our current and seasonal opening times can be found here.

Yes, we have 4 Electric Car Charging Points as well as 8 Tesla Superchargers onsite. See the location of the charging points on the Shopping Village Map before you visit.

Please email enquiry@trentham.co.uk and we will respond as soon as possible but please be aware the response time can be up to three working days.