Trentham Summer Concerts FAQs

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Carers accompanying accessible ticket holders, will be granted access free of charge to the concerts, but will need to pre-book a ticket to ensure we are managing our capacity levels effectively.  Please select the accessible tickets option on the Ticketmaster event page. You will be required to show proof of disability to Ticketmaster after purchase.

Guests are eligible to apply for carer tickets if they receive one of the following:

  • Disability Living Allowance (DLA)
  • Attendance Allowance (AA)
  • Personal Independence Payment (PIP)
  • Armed Forces Independence Payment (AFIP)
  • Blind Persons Registration

If you have any questions regarding accessible tickets please contact Ticketmaster via their online helpdesk here

Finish off your fantastic night out at Trentham with a stay at the Courtyard by Marriott Keele Staffordshire. Nestled in beautiful countryside just minutes from Trentham, it’s also conveniently located near the M6.

Take advantage of a flat rate of £85, including breakfast, for single or double occupancy on the Summer Concerts 2025 event dates. Book your discounted rate now

Trentham does not allow camping on site or in the car park area.

Tickets are available online via www.ticketmaster.co.uk/trentham-summer-concerts from Friday 28 February for Trentham members only, and on general release (subject to availability) from Monday 3 March.  Tickets will not be available to buy on these dates at Trentham, or in advance over the phone. A limited supply of tickets may be made available at the Visitors Centre after the online sale. No gazebo allocation will be held back for general release so do consider becoming a member to access the pre-sale as once they’re gone, they’re gone.

Yes, we highly recommend you book in advance. The capacity for our concerts is limited and no tickets are being reserved for on the day purchase so once they are gone, they are gone! We do not operate a waitlist as the tickets are non-refundable. You must also book your gazebos at the time of ticket purchase as there is no way of booking a gazebo once your tickets have been purchased.

Please be aware of fraudulent resale tickets and scammers, we recommend using the Ticketmaster resale function for legitimate resale tickets.

Yes, the route from the main entrance and the disabled car park to the Amphitheatre is wheelchair friendly. Assistance dogs are welcome. There will be a dedicated entrance for disabled access, please enter the Shopping Village via the main entrance opposite Cadwaladers, please ensure that all members of your party are with you in the queue and that you have your tickets and bags ready for checking. Our staff will direct you to the accessible entrance.

Children are welcome to attend the concerts but will require a ticket and all under 16’s must be accompanied by a responsible adult at all times.

Children under 3 years of age are permitted free of charge however, as young children have sensitive hearing we encourage the use of hearing protection for very young visitors.

The play area will close at the interval as light levels reduce– please ensure any children in your group are off the equipment at this time.

Unfortunately, there is no longer a physical/postal ticket option on Ticketmaster. All tickets are e-tickets or visible in the Ticketmaster app.

If you’re celebrating a special occasion, or would like your own private space for these concerts, why not book a VIP Gazebo? Bring your own picnic and we’ll provide a 3m x 3m gazebo, 6ft trestle table and 6 Trentham deckchairs all located within the premium seating area with an elevated view across the lake. The cost is £75* per gazebo for this event, in addition to event tickets. Gazebo’s must be purchased at the time of ticket purchase as we do not have the function to add these on at a later date.

If you are looking to hire a gazebo, you must purchase at the same time as your concert tickets as they sell out very quickly and we cannot add the gazebo onto your booking at a later date. Gazebos are only available via Ticketmaster and cannot be bought onsite.

Personal tents, windbreaks and visitors own gazebos are not permitted at these events.

*additional Ticketmaster charges apply

Unfortunately, all event tickets are non-refundable as outlined in our Terms and Conditions – Trentham Gardens Event Ticket Terms and Conditions | Trentham Estate

We are giving Trentham members priority booking for these sell out concerts.  This means that our members will have time to purchase tickets and the hugely popular gazebos, before they are released to the general public.

Gates will open at 6pm. The concerts will start at 7.30pm and end at approximately 10pm, with a short interval halfway through. Please do not arrive before 6pm to help minimise the gathering of crowds. On arrival, please enter the shopping village via the main entrance opposite Cadwaladers. Please ensure you bring your tickets with you, either printed or on your smartphone and please ensure that all members of your party are with you in the queue and that you have your bags ready for the security check.

For the safety of all our visitors, we will be conducting bag checks in the queue. Please help us undertake these checks safely and quickly by having bags open ready for inspection at this point and by adhering to our guidelines on what you are allowed to bring to this event – this includes restricted levels of alcohol, no gazebos and tents, no large umbrellas or those with spikes (including but not limited parasols, fishing, or golfing umbrellas)*, knives, glass or glass bottles or trolleys A full list can be found here – Trentham Gardens Event Ticket Terms and Conditions | Trentham Estate

*Please see answer below with regards to Umbrellas

If you wish to visit the gardens during the day prior to the concerts, you will need to purchase a separate day ticket, or book a slot to visit as a member, from trentham.co.uk. Last entry on concert dates will be at 4pm and you will be asked to leave when the gardens close at 5.00pm.

Event entry will be permitted until 8pm each night. Anyone arriving after this time will be unable to access the concerts. We do not permit re-entry at any time, once you are in the arena, you cannot leave and re-enter.

Concerts will still go ahead in inclement weather conditions and are never cancelled more than 12 hours ahead of the event start time as the weather can change rapidly. Please check the weather forecast in advance and be prepared for the Great British summer. These events will only be cancelled if the weather conditions present a danger at the time of the concert.

Visitors accept the risk that weather they consider unsatisfactory may occur on a concert night and acknowledge that tickets will not be exchanged or refunded unless a concert is cancelled by Trentham. In the unlikely event that a concert is cancelled, we will aim to give as much notice as possible, so please keep an eye out for information on the website and social media channels.

Please see FAQ above with regards to umbrellas.

Please join the queue in the shopping village for ticket & bag check, once into the gardens please proceed to the amphitheatre and find the gazebo with a reserved sign displaying your name. Our staff are on hand at the information tent if you’re struggling to find your gazebo.

There will be a drop off/taxi point located on the main car park.

Feel free to bring a foldable picnic chair or blanket to sit on, but please be aware, the audience may choose to stand throughout the event in any part of the arena. You cannot claim a spot with blankets and chairs and leave it unattended. Seating is in the open air on variable ground conditions so please ensure you bring appropriate provision for your needs.

Please note that apart from the VIP gazebo, no seats are provided by Trentham.

Items including but not limited to, tents, gazebos, awnings, trollies, hammocks, tables, umbrellas* or canopies or any item which could obscure other visitor’s views, are not permitted.

*please see separate FAQ with regards to umbrellas

Smoking and vaping are not permitted within the main audience, therefore we kindly ask that you move away from the crowd to smoke in the designated smoking area at the side of the arena, out of respect for other audience members. Smoking and vaping are also strictly prohibited within the gazebos.

Yes, in addition to our existing toilet facilities by the Tearoom, there will be toilet trailers at the event to reduce queuing.  The accessible toilets can be found by the Tearooms and behind First Aid.

The concerts are all held outdoors so please ensure you wear appropriate clothing but also feel free to embrace the themes of the events and turn out in your best fancy dress! Please bear in mind that it can get chilly later in the evenings so make sure you bring something warm to wrap up in.

As these are family picnic concerts you are welcome to bring a moderate amount of alcohol with you, which we have defined as four cans of beer or cider, or 75cl of wine (in a bag or plastic bottle as no glass is permitted) or four cans of combined spirit and mixer per adult. Please do not bring any excess alcohol to the site as you will be asked to dispose of it before entering or will be refused admission. If you are bringing wine, please where possible use boxes of wine or plastic sealed bottles. Pre-mixed bottles of spirits/cocktails in broken-seal bottles will be confiscated.

Please note that glass of any kind is not allowed, including drinking glasses, perfume bottles and bottles of wine and beer. All drinks must be in sealed plastic or cans (or boxes of wine).

Our security staff reserve the right to ask you to empty your pockets should they suspect you are carrying a prohibited item.

For the safety of our staff and our visitors, there are certain other items which are not allowed in the arena. It is essential that you check the terms and conditions for the complete list of prohibited items – Trentham Gardens Event Ticket Terms and Conditions | Trentham Estate

The most common prohibited items to be aware of are:

  • Gazebos and awnings
  • Trollies
  • Large umbrellas (small personal ones are permitted, please see separate FAQ for more details on umbrellas)
  • Picnic tables or hammocks
  • Glass of any kind including bottles and jars (i.e. perfume bottles)
  • Knives – remember to pre-cut your picnic foods
  • Metal cutlery, plastic only permitted
  • Crockery or any breakable items
  • Barbeques, lanterns and candles
  • Corkscrews/bottle openers

Please be aware that bag checks will be made by security BEFORE you enter the event. Our security team reserve the right to ask you to empty your pockets should they suspect you are carrying any prohibited items as above.

Trentham prohibits photography and use of video/recording equipment during performances, unless for private use. We therefore do not permit tripods, audio, visual and video equipment, and cameras with detachable lenses into the concerts. Please note, on the night of the event, artists may make specific requests limiting photography. The security team’s decision is final.

They take place on the amphitheatre, near to the Tearooms. This is an entirely different area to our Trentham Live concerts.

You are permitted to bring a personal, compact umbrella that would fit into a handbag. We do not permit, large umbrellas of any kind or those with spikes including but not limited to parasols, fishing, or golfing umbrellas).

Should you bring an umbrella to site that falls within our prohibited description it will be confiscated if it cannot be returned to your car and we cannot be held responsible for keeping your items/loss of your items if left behind.

Sorry, no, – for the safety of both your dog and other visitors’, dogs are not allowed to the concert nights, with the exception of assistance dogs.

Concert guests are able to park at Trentham at the main entrance. Please follow the road around to the left once you turn into the estate where you will be directed by marshals. Entry will not be permitted from the South Entrance.

Please note: Camper vans and camping are not permitted overnight anywhere on the Trentham Estate.

A range of food and drink will be available at the concerts. You are also welcome to bring a picnic with you and your own drinks as long as they are within our allowance. Challenge 25 will be in operation so if you’re lucky enough to look under age 25, please ensure you bring proof of age ID with you.

Please help us to keep the site clean by using the bins provided to dispose of your used picnics/food wrapper.

Please note: the catering and bar units are card only and will not be accepting cash.

There is unfortunately no reserve list service once an event is sold out.

This year we have a variety of drinks packages available to purchase alongside your tickets, to save you having to carry your refreshments to the amphitheatre! We have cocktail, beer and wine packages as well as the return of the Totally Delicious picnics. You will find these packages on Ticketmaster, on the second page of the checkout process.

Once inside the gardens, please make your way to the glass fronted tearoom building at the top of the pathway, here you will find the collection point.

Please email enquiries@totally-delicious.co.uk prior to booking your picnic to discuss your dietary needs. They will arrange your booking and payment directly.