Trentham Gardens Event Ticket Terms and Conditions
This page tells you information about us and the legal terms and conditions (“Terms”) of entry to Trentham Gardens (“Gardens”) and purchase of event tickets (“Event Tickets”) for a certain event (“Event”) listed on our website. These Terms apply to any contract between us for the sale of Event Tickets to you (“Contract”). We will keep a record of all Contracts, which are available on request.
These Terms are only available in English. Please read these Terms, including those additional terms and conditions and policies referenced herein, carefully before ordering any Event Tickets. If you do not agree to all the Terms, then you will not be able to order any Event Tickets from our website. You should print a copy of these Terms, or save them to your computer, for future reference.
You may only purchase Event Tickets from our website if you are at least 18 years old. If you are under the age of 18 or cannot lawfully enter into a contract, please ask your parent or guardian to review these Terms, and register and / or place an order on your behalf.
1. Information about us
We are Trentham Leisure Ltd, a company registered in England and Wales under company number 03246990, with a registered office at Longbridge Technology Park, Two Devon Way, Longbridge, Birmingham, B31 2TS (“Trentham”, “we”, “us” and “our”). Our VAT number is 299056611. We are a limited company. Our websites https://www.trentham.co.uk/ and https://bookings.trentham.co.uk/book.aspx (“website”) are operated by WordPress and Green 4 Solutions Limited, respectively.
To contact us, please see our Contact us page.
2. Use of our Website
Your use of our website is governed by our website’s Terms of Use. Please take time to read these, as they include important terms which apply to you.
3. Personal information
Our Privacy Policy explains what personal information we collect, why we collect it, how we use it, the controls you have over your personal information and the procedures that we have in place to protect your privacy. If you have any questions about how we use your personal data please contact by emailing enquiry@trentham.co.uk.
4. Event Tickets
All visitors attending the Event at the Gardens must have a valid Event Ticket. A valid Event Ticket gives the Event Ticket holder entry to the Gardens to attend the Event specified on the Event Ticket on the date shown on the Event Ticket, subject to these Terms.
Event Tickets may be purchased online up until the specified Event start time.
If you have been sent Event Tickets by post, please keep them in a safe place as no duplicate tickets will be issued to replace lost or stolen Event Tickets.
Unless Trentham tells you otherwise, Event Ticket holders may enter the Gardens through the Gardens entrance only. Anyone found gaining access from unauthorised areas could result in their entry being refused. Upon entry, Event Tickets may be exchanged for a wristband allowing a valid Event Ticket holder access, exit and re-entry to the Gardens via the Gardens entrance. Any wristbands provided must be worn for the duration of the Event. Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced. No duplicate wristbands will be issued to replace lost or stolen wristbands. Those without wristbands may be refused admission to the Gardens or may be removed from the Gardens.
Event Tickets are subject to the Event start and finish times and applicable age restrictions, as notified to you on our website. You are advised to read all information which applies to the Event before booking, and carry proof of your age.
We may limit the quantities of any Event Tickets that may be purchased at any time.
Certain Event Tickets may be available exclusively online through the website and all Event Tickets shown on our website are subject to availability. We will inform you by email as soon as possible if the Event Ticket you have ordered is not available and we will not process your order.
5. Our obligations to you
This section 5 only applies if you are a consumer.
Trentham is under a legal duty to supply Event Tickets which conform with a Contract, including that the Event Tickets match information we provided to you. Nothing in these Terms will affect these legal rights. Advice about your legal rights as a consumer is available from your local Citizens’ Advice Bureau or Trading Standards office.
6. How the Contract is formed between you and us
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
After you place an order, you will see confirmation on the website that we have received your order. We will confirm our acceptance to you by sending you a confirmation email that confirms that the Event Tickets have been ordered. The Contract between us will only be formed when we send you the confirmation email.
If we are unable to supply you with an Event Ticket, for example because of an error in the price on our website, we will inform you of this by email and we will not process your order. If you have already paid for the Event Tickets, we will refund you the full amount as soon as possible.
If you order or buy more Event Tickets than the maximum permitted per person, per card or per household, we may cancel all of the order, in which case you will be refunded the Event Ticket price you have paid.
Event Tickets you purchase are for personal use. Except as we may agree, you or your party must not re-sell or transfer (or seek to re-sell or transfer) the Event Tickets. If you choose to do so, Trentham may cancel the Event Tickets without prior notification, refund, compensation or liability.
7. Accuracy of billing and accounting information
You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
8. Prices
The prices of the Event Tickets will be as quoted on our website from time to time together with any applicable booking fee. We take all reasonable care to ensure that the prices of the Event Tickets are correct at the time of publication.
Prices for our Event Tickets may change from time to time without notice but any changes in price will not affect any order which we have confirmed with an email confirmation.
The price of an Event Ticket includes VAT at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Event Tickets in full before the change in VAT takes effect.
The price of an Event Ticket does not include any applicable delivery charges.
9. Promotions, discounts and vouchers
We reserve the right to offer (and alter) special offers or promotion on our Event Tickets. Any applicable special offers or promotions may not be used in conjunction with any other offer or promotion. From time to time we may run promotions at the Gardens (which may not be available on our website) or we may offer special promotions on our website that are not available at the Gardens. For these reasons you may sometimes find that Event Tickets on our website are priced differently to those at the Gardens.
We reserve the right to exclude any Event Ticket from discount or voucher schemes. Only one discount or voucher code may be used per order. You may be required to provide evidence of your entitlement to any discount or voucher.
10. Payment
Payment must be made by one of the following: Mastercard, Visa Credit, Visa Debit, Visa Electron, Maestro or JCB. Payment for the Event Tickets and all applicable delivery charges is in advance.
Should you be paying by credit or debit card, your bank may place a pending hold on these funds. This is out of the control of Trentham. This payment will be released when payment for your order is requested by Trentham, this is at the point your item is dispatched.
11. Delivery and collection
(a) E-tickets
Unless you exceptionally opt for an alternative method of delivery in accordance with section 11(b) below, all Event Tickets will be delivered to you as a e-ticket in your confirmation email. The e-ticket contains a QR code which you must present at the Garden gates.
(b) Alternative methods of delivery
If your Event Tickets are made available for collection, the cardholder may collect the Event Tickets at the Gardens by presenting the booking reference and confirmation email used to book the Event Tickets. Without the booking reference and confirmation email the Event Tickets may be withheld.
For Event Tickets requested to be delivered by recorded post, we will try to despatch Event Tickets to you promptly. However, we may, where reasonable, make Event Tickets available for collection at the Gardens instead of posting them to you if: (i) posting is impractical due to timing; (ii) your Event Tickets are lost in the post; or (iii) we are otherwise unable to post the Event Tickets to you for any reason. You will be notified by phone, email or in writing (using the contact details provided by you) if this becomes necessary.
Your order will be fulfilled by the estimated delivery date set out in the email confirmation, unless there is an event outside our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you with a revised estimated delivery date or make your Event Tickets available for collection at the Gardens instead.
Delivery by post will be completed when we deliver the Event Tickets to the address you gave us.
We can only accept orders for delivery to addresses within the UK.
The Event Tickets will be your responsibility upon collection or from the completion of delivery. You own the Event Tickets once we have received payment in full, including all applicable delivery charges.
Always check your Event Tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.
12. Delivery charges
All delivery charges will be made known to you as part of our order process and are as quoted from time to time.
13. No right of cancellation or refund
You have no rights to cancel your purchase of Event Tickets as they are bought for specific event dates – they are therefore non-refundable except in specific circumstances outlined in section 15.
As a consumer, you will always have legal rights regarding cancellation in relation to Event Tickets that do not match information we provided to you. These legal rights are not affected by anything in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
14. Event outside of our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our control. An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), civil disturbance, government action, or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks, travel restrictions or impossibility of the use of shipping, aircraft, motor transport or other means of public or private transport.
If an event outside our control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of Event Tickets to you, we will arrange a new delivery date with you after the event outside our control is over.
15. Cancellation and changes
Trentham reserves the right to cancel the Event or make changes the Event programme and/or timings at any time. It is your responsibility to check the Event is going ahead at the scheduled date and time but if practicable, Trentham will try to inform you of any Event changes or cancellations on Trentham’s website, social media and/or by e-mail using the email address you provided at time of booking.
Trentham cannot guarantee to inform you of any change or cancellation of any Event or for any resulting costs or expenses you may incur for travel, accommodation, any other related goods or service or other compensation.
For technical, operational and/or meteorological reasons some facilities within the Gardens may be removed or closed and/or altered at any time, without prior notice. We reserve the right to withdraw access to any areas without notice.
In cases of bad weather, every effort will be made to present the Event. If the Event continues on as scheduled, refunds will not be offered.
If an Event is cancelled by us due to bad weather or because of the effects of the current COVID-19 outbreak we will automatically transfer your ticket to the rescheduled Event date and inform you of this change on Trentham’s website, social media and by e-mail using the email address you provided at the time of booking. If we are unable to reschedule the Event or you are unable to attend the rescheduled Event date, you may request a refund of the Event Ticket price you have paid from us, subject to an administrative fee, by emailing events@trentham.co.uk with the subject line “Refund Request – [Name of Event]”.
16. At the Event
When attending the Event at the Gardens:
(a) unless the Event is subject to an age restriction, children aged 15 (fifteen) years and under must be accompanied by a responsible adult at all times, aged 16 (sixteen) years and over;
(b) seating may be provided but you also may sit on the grassed amphitheatre grassy banks provided you take care and comply with our health and safety rules while doing so;
(c) children’s bikes and scooters are not permitted at the Event or in the Gardens;
(d) unless otherwise specified by us, dogs are not permitted at the Event or in the Gardens, with the exception of assistance dogs which must be kept under strict control at all times and any dog waste must be disposed of in the litter bins situated around the Gardens;
(e) unless otherwise communicated by Trentham to you in writing in relation to the Event you are not permitted to bring and consume your own food and drink.
If Trentham operates a bar at the Event, only those over the age of 18 (eighteen) will be served and anyone who appears to be under the age of 25 (twenty-five), may be asked for proof of age. We reserve the right to refuse to serve you alcohol if you: (i) do not have valid photographic ID; and/or (ii) if, in our reasonable opinion, we believe that you are intoxicated or likely to become intoxicated if we serve you further alcoholic beverages.
If you are permitted to bring food and drink, the maximum amount of alcohol permitted per adult is limited to one of the following: (i) 4 (four) x cans of beer/ lager/ cider; or (ii) 75 (seventy-five) centilitre of wine; (iii) 4 (four) x cans of pre-mixed spirits per person. Glass bottles and containers are not permitted.
Trentham reserves the right to confiscate alcohol from anyone and/or escort from the Gardens or refuse admission to anyone who is intoxicated or likely to become intoxicated, in excess of the maximum amount of alcohol permitted per adult under these Terms or who bring in any alcohol in glass bottles and containers. Children aged 18 (eighteen) and under are not permitted to bring and consume alcohol at the Event or anywhere in the Gardens; and
(f) unless otherwise stated by Trentham, the following items are not permitted to any event: trolleys, BBQs, Chinese lanterns, candles, fireworks, sparklers, garden flares (or any other open flame), marquees, parasols, fishing umbrellas, lasers of any description, glass bottles and containers and sharp knives (butter knives and plastic knives only).
When leaving the Event at the Gardens:
(a) all litter should be disposed of responsibly in the bins provided; and
(b) noise should be kept to minimum in consideration of Trentham’s neighbours.
17. Security and safety
You must comply with our health and safety rules and any environmental and security requirements and if requested to do so, you will allow us to carry out a security search, including a bag search.
At times of the year when daylight is limited, you must not to stray off the lit paths when entering and exiting the Event.
Any injuries, incidents and accidents that occur whilst at the Event must be reported to a member of staff at the time.
Trentham reserves the right to escort from the Gardens or refuse admission to anyone who is under age, declining to be searched, abusive, threatening, drunken, or other antisocial behaviour, or making unauthorised audio, video or photographic recordings. No refunds will be offered to visitors who are refused entry or removed from the Gardens.
18. Parking
On-site parking is not guaranteed. Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of customers’ vehicles in the car park or any contents.
On the day of the Event, vehicles are permitted to remain in the car park outside the Gardens’ normal Opening Times and overnight provided they are removed from the car park by 10am the next day.
19. Photography
Unless we tell you otherwise, you are permitted to take audio, video or photographic recordings within at the Event, provided that these are solely for personal use and are not sold or used for any commercial or public purpose. Reproduction for any other reason, commercial or otherwise, requires our prior consent. If you require our consent, please contact us by emailing marketing@trentham.co.uk
By accepting these Terms you acknowledge and agree that: (i) Trentham may have access to audio, video or photographic recordings captured by you and your party and request that certain audio, video or photographic recordings are deleted if they are deemed to be offensive to or infringe the privacy of other visitors and/or staff; and (ii) you will not intentionally make audio, video or photographic recordings any other person without that person’s permission.
20. Liability
If you are consumer:
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Terms. Also, we only supply the website for domestic or private use. You agree not to use the website for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the Event Tickets under the Consumer Protection Act 1987.
If you are a business:
We only supply the Event Tickets for use by your business, and you agree not to use the Event Ticket for any resale purposes.
We do not limit in any way our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
We will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with the Contract for:
(a) any loss of profits, sales, business or revenue;
(b) business interruption;
(c) loss or corruption of data, information or software;
(d) loss of anticipated savings;
(e) loss of business opportunity, goodwill or reputation; or
(f) any indirect or consequential loss or damage.
Our total liability to you in respect of other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the Event Tickets.
Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Event Tickets. Any representation, condition or warranty that might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Event Tickets are suitable for your purposes.
21. Changes
You can review the most current version of the Terms at any time at this page.
We may update, change or replace any part of these Terms. If we change these Terms, we may notify you on the website, or, if we have your email address, we may also decide to email you with information on those changes.
22. Disputes
We will do our best to resolve any disputes over these Terms. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, however, we are under no obligation to resolve disputes on that platform.
23. Other important terms
These Terms and any policies or operating rules posted by us on this website constitutes the entire agreement and understanding between you and us, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
A Contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
If you are a consumer, these Terms their subject matter and its formation, are governed by English law. However, if you are a consumer and resident of any other European Union country you will benefit from mandatory provisions of, and legal rights available to you under, the laws of that country. Nothing in these Terms of Use affects your rights as a consumer to rely on these local law mandatory provisions and legal rights. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a consumer and resident of any other European Union country you and we may also bring proceedings in that country.
If you are a consumer and reside within the European Union, you may also be able to refer a dispute to the European Online Dispute Resolution (“ODR”) platform at http://ec.europa.eu/odr. The ODR platform is a web-based platform which is designed to help consumers who have bought goods or services online. It provides access to independent alternative dispute resolution services which are usually free for you to use. We have discretion as to whether we will agree to a complaint being resolved through the ODR platform. If you are a business, these Terms, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
24. Contact information
To contact us, please see our Contact us page.
Updated August 2022.
