Trentham Live FAQs

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General Information

Here is all the general information you need about facilities, restrictions and prohibited items. Please note that the information below is subject to change. The main points to be aware of are:

- Event Gates open at 4pm and live music starts at approximately 7.30pm. The concert should finish 10-10.30pm.

- Your tickets will give you access to the Gardens from 2pm to enjoy the facilities. All carparks will be open and available from this time, carparking locations vary across all ticket categories. Event site/arena access will be from 4pm.

- There is no re-admission after entry. Please plan ahead because once you’re in, you’re in!

- Seats and chairs of any kind are not permitted into the event. This includes seat sticks and inflatable seats. You are permitted to bring a blanket to sit on, although you may be asked to pack this up when the show starts and people in front of you may stand at any time. Please see the accessible ticket holder information below as this does vary slightly.

- We can rely on the British weather to be unpredictable, so please come prepared with sun cream and hats if the weather is good and waterproof coats and shoes if the weather is bad! No refunds will be given due to inclement weather and the Live events will go ahead.

- No food or drink is permitted to be brought into the event. Empty reusable water bottles are permitted, which you can fill at our free water station. Please see FAQ below relating to medical requirements.

- No glass of any kind is permitted. Including but not limited to, glass perfume and makeup bottles.

- We operate a Zero Tolerance policy with regards to Drugs, should any be found on your person during search, you will be ejected from site.

- We do not allow large bags into the event, but you will be permitted to take small bags, no larger than A4, in with you. Please just bring what is entirely essential to you on the evening.

- No banners, flags or laser pens are permitted.

- Animals, except for registered assistance dogs, are not permitted in the event.

- The unauthorised use of photographic, video and/or sound recording equipment is prohibited and such items may be confiscated, and any tapes or films destroyed.

- Once purchased, tickets cannot be exchanged, refunded or returned unless the event is cancelled.

- The arena map is provided as a guidance only.

Yes, we have an initial Early Bird capacity for this event which will be the cheapest you will ever see the tickets. Once these tickets are sold, the next pricing increment will be released so we suggest you buy early to avoid disappointment! Tickets will not be available on the door on the night.

Parking is free and is on a first come first served basis, whilst we have a large carpark with numerous spaces, we cannot guarantee you will find a space. We encourage guests where possible, to use public transfer, lift shares, drop offs, or walk if local. Please note: cars cannot be left overnight in the car park.

Parking for accessible and VIP ticketholders is in a separate area of The Trentham Estate. Full details will be provided to these ticketholders via a pre-event email from Ticketmaster nearer the time.

There will be accessible car parking near to the concert arena, available to guests with Wheelchair or Ambulant Accessible tickets or for those guests who have General Admission tickets but possess a blue badge.

There will be a wheelchair accessible viewing platform in the arena with access to accessible toilets, the space in this area is limited and is on a first come first served bases. The platform must be booked in advance via Ticketmaster, please select ‘Wheelchair Accessible’ tickets.

There will also be an Ambulant accessible area with access for the ticketholder and one accompanying carer within an area of allocated seats. These seats are designed as a rest area and are not located on a raised platform or suitable seated viewpoint of the stage for the duration of the event. Please select ‘Ambulant Accessible’ in the ticket section on Ticketmaster.

There will be a dedicated standing area towards the back of the arena for ticketholders who are able to stand for the event but need a less crowded and quiet area and/or the option of sitting for short periods of time. Chairs will be provided in this area for those ticketholders that need them, these chairs must not be moved.

Please have your mobile ticket downloaded onto your phone or visible in the Ticketmaster app, please arrive together with all members of your party as the Ticketmaster tickets are non-transferable.

Please only bring items that are essential to your evening. Our security team will carry out searches at all entry points and bags larger than A4 are not permitted. The less you bring the quicker it will be for you to enter the arena. Dress for the outdoors – bring something warm for later in the evening and a waterproof, just in case!

In addition to the restriction on food and drink, chairs, bags larger than A4 and umbrellas, several other items are not allowed in the arena for both the audience and the artist’s safety and comfort. It is essential that you check the terms and conditions for the complete list of prohibited items –
https://trentham.co.uk/legals/trentham-gardens-event-ticket-terms-and-conditions/

The most common prohibited items to be aware of however are:

  • Bags larger than A4
  • Chairs (including seat sticks and inflatable seats)
  • Food
  • Drink
  • Umbrellas
  • Glass of any kind including bottles and jars, in particular glass perfume bottles
  • Sharp instruments

Please note: No chairs of any kind are allowed into Trentham Live. You can bring a small blanket to sit on in between performances but please be aware that people in front of you may stand at any time. Seating is only provided in the VIP area, in the ambulant area and on the wheelchair accessible viewing platform.

Trentham prohibits photography and use of video/recording equipment during performances, unless for private use. We therefore do not permit the following items to be brought into the events arena:

  • Tripods
  • Audio visual and video equipment
  • Cameras with detachable lenses

Please note, on the night of the event, artists may make specific requests limiting photography. The security team’s decision is final.

Trentham Live events are all open air and are not classed as enclosed spaces where it would be illegal to smoke or vape. Whilst smoking and vaping is permitted, it is only allowed in clearly signposted dedicated smoking/vaping areas where the risk from fire and smoke can be managed. Please ensure that you move to these areas if you wish to smoke or vape. Smoking and vaping is strictly prohibited in the Golden Circle and VIP area.

The Trentham Estate operates a zero tolerance drugs policy. You will be searched on entry and anyone seen to be in possession of drugs or psychoactive substances / so-called ‘legal highs’, risks being ejected from the venue and reported to the police.

Searches will be conducted at all entrances and prohibited items will confiscated. You will be offered the chance to take items back to your vehicle.

Trentham Live will take place in Trentham Gardens on The Trentham Estate in Staffordshire, in our Events Field. The concerts will be held on the events field which is approximately 0.5km walk from the main gardens entrance. It is not a covered area and therefore is open to the elements so please wear suitable clothing and footwear. Please note, this is a completely different location to ‘Trentham Summer Concerts’.

Please use the main gardens entrance in the centre of the Shopping Village for both General Admission and Golden Circle tickets. Be prepared to go through the search area prior to entering. VIP and accessible ticketholders will access Trentham through a separate entrance (information will be shared on a pre-event email). Security and searches will be conducted in these areas.

Those ticketholders who have purchased Golden Circle or VIP tickets will be permitted entry into the golden circle area of the arena by showing their wristband and/or lanyard at the entry gate. This area has limited access and is closest to the stage providing the best view and placing you in the heart of the action.

Most of our customers will be arriving by car over a period of 2-3 hours. In some cases, it may take over an hour to exit the estate and car parks safely due to the number of persons and vehicles leaving at the same time. Thank you in advance for your patience as our marshals work to get everyone out as quickly and safely as possible. Please follow the advice of marshals to assist us in managing the exit of all guests safely.

Concerts will go ahead regardless of weather, except in extreme conditions where the venue is deemed unsafe or unfeasible to hold the event. We advise all customers to wear suitable clothing and footwear for an outdoor event.

Fully licensed bars and a variety of food and drink outlets are available in the events arena. To minimise contact, card payments are preferred across all concessions. A ‘challenge 25’ policy is in operation at the bar. You may be asked to present your ID when purchasing alcohol. Acceptable forms of ID are passport, driving licence or the government proof of age scheme card. If you do not have ID when challenged, you will not be served. 

Food vendors cater for vegetarian, vegan and gluten free diets. We encourage you to discuss any allergies or intolerance with the food vendors on site. You are not permitted to bring any food or drink of your own past the bag and security check.

Trentham Live is a standing event therefore seating is not provided, except for the VIP area, ambulant area and wheelchair accessible viewing platform. You are permitted to bring small blankets to sit on but please be aware that the audience may choose to stand throughout the event in any part of the arena.

Laser lighting may be used at some events however we don’t use strobe lighting at our concerts. Check the venue pages for more details, or if you have any accessibility concerns please see our Access Statement.

Trentham Live takes place in our dedicated events arena – on the outskirts of the historic Gardens. It is surrounded by Trentham Parkland which is robust and can absorb sound. After each concert litter teams clean the site. It takes about 72 hours to de-rig the infrastructure and return the site to its original state.

We are committed to preserving the beauty and heritage of The Trentham Estate and opening the gardens to new visitors. Trentham Live is an essential income generator which allows us to reinvest and develop the Estate for future generations to enjoy. Through Trentham Live we can reach new audiences and give them the opportunity to appreciate The Trentham Estate.

Our concerts are only cancelled in extreme circumstances. Every effort is made to proceed with the event, but if there is a need to cancel, please be advised that the decision to cancel will not be made until the day of the event(s) and will be announced on social media/website.

All tickets include entry into The Trentham Estate on the day of the event.

General Admission

Access to the Gardens from 2pm, access to the main concert arena from 4pm. Main concert arena will have bar and eatery access.

Golden Circle

Access to the main concert arena, entry into an exclusive Golden Circle area in front of the stage, prime viewing location. Whilst blankets are permitted in all arena areas, for your safety we recommend you pack them away once the music starts as the audience will likely stand around and in front of you.

VIP

VIP parking in a separate location to ensure speedy entry and exit, a separate queue line and bag check, entry into your exclusive area in front of the stage (standing only), seating in the VIP area, bar access post show whilst main crowds disperse, access to the VIP eatery, bar and toilets, a welcome drink and a souvenir lanyard. Please note, entry is permitted at the same time as the general admission queue.

Please note that these areas are ALL standing only, no seats will be provided or can be taken into this event.

Ambulant Accessible (limited availability, general admission only)

Access to accessible parking near to the event arena (or designated parking with a shuttle). Access to accessible toilets, access to dedicated area in front of

Wheelchair viewing platform with seats designed as a rest area. Please note, Ambulant accessible tickets are general admission tickets with access for the ticketholder and one accompanying carer within an area of allocated seats. These seats are designed as a rest area and are not located on a raised platform so do not provide a seated viewpoint of the stage for the duration of the event.

Wheelchair Accessible, Platform Access (limited availability)

Accessible parking near to the event arena (or designated parking with a shuttle), access to accessible toilets, a seat for accompanying carer on the platform.

Please note, wheelchair accessible tickets are general admission tickets within the main concert arena on a raised accessible platform suitable for wheelchairs and mobility scooters.

Tickets must be purchased online at www.ticketmaster.co.uk/trentham-live

A limited number of physical tickets will be available onsite at our Visitors Centre upon release once they’re gone, they’re gone.

Yes, however all children will require a ticket and children 16 and under must be accompanied within the event arena by a parent/guardian (18 or over).

There is a minimum ratio of one adult per four children (16 and under). If you are over 16, you do not need an adult to accompany you to our events. Entry may be refused without valid proof of age (photocopy of passport or birth certificate is accepted). Under 3’s go free.

Challenge 25 will be in operation, so anybody who appears to be under the age of 25 will be asked for ID when purchasing alcohol from the bar. Please be aware that some artists may use explicit language during their performances and as young children have more sensitive hearing, we encourage the use of hearing protection for very young visitors.

Gates to the event site open for Trentham Live from 4pm however your concert ticket will enable you to visit the Gardens on the day of the event from 2pm. Live music will start from approximately 7.30pm and event entry will be permitted until 8pm. Visitors arriving after 8pm will be unable to access the event and we do not allow re-entry. Trentham Live concerts normally finish around 10/10.30pm.

Companions accompanying accessible ticket holders, will be granted access free of charge to the concerts, but will need to pre-book a ticket to ensure we are managing our capacity levels effectively. Please select the accessible tickets option on the Ticketmaster event page and then purchase the appropriate ticket for you and your carer. You will be required to show proof of disability to Ticketmaster after purchase.

Guests are eligible to apply for carer tickets if they receive one of the following:

Disability Living Allowance (DLA)
Attendance Allowance (AA)
Personal Independence Payment (PIP)
Armed Forces Independence Payment (AFIP)
Blind Persons Registration.

If you have any questions regarding accessible tickets please contact Ticketmaster via their online helpdesk here.

This is no longer an option with Ticketmaster to opt in for postal tickets. All tickets will be sent via email/available in the Ticketmaster app.

Concert guests are able to park at The Trentham Estate at the main entrance. Please follow the road around to the left once you turn into the Estate where you will be directed by marshals. Entry will not be permitted from the South Entrance.

Please note: Camper vans and camping are not permitted overnight at Trentham.

Yes, if you require anything specific, please do bring it with you. We ask that you bring a sensible amount as the security team will take away anything deemed excessive, i.e. a full picnic. Please also have proof of dietary need with you, should the security team ask for it.

We take steps to ensure all dietary needs and requirements are met with our catering options on site, however if you have a particular concern, please email events@trentham.co.uk

You are not permitted to bring your own, however there will be a dedicated standing area towards the back of the arena for ticketholders who are able to stand for the event but need a less crowded area and/or the option of sitting for short periods of time. Chairs will be provided in this area for those ticketholders that need them, these chairs must not be moved. There may also be the option to upgrade to VIP where seating is also provided in a covered area away from the stage.

No. You will be able to purchase food and drink from the vendors on site at the event. Bag searches will take place on arrival to the site.

Yes. The nearest train station is Stoke-on-Trent, which is approximately 4 miles from The Trentham Estate. Stafford Station is approximately 12 miles from The Trentham Estate. Buses and taxis are readily available at both stations. You can also get to us on bus from Hanley Bus Station and Stafford Town Centre.

We have free parking onsite on our North Entrance main carpark which is available on a first come first served basis.  We recommend using public transport, walking and using taxis/lift shares where possible. Entry will not be permitted from the South Entrance.

Please note: Camper vans and camping are not permitted overnight at Trentham.

With our tiered pricing, tickets will be at their cheapest upon release with our Early Bird ticket allocation. We suggest you get in quickly as once they’re gone at this price; the next tier will release.

We do have a Premier Inn located onsite. For other accommodations please contact the local tourist information website, Visit Stoke, for full details of local accommodation.

The Trentham Estate does not allow camping on site or in the car park area.