Accessibility

Buying Tickets

Guests presenting the following documentation are eligible for one complimentary essential companion ticket. However, the guest with the disability and any additional members of their party must pay the full ticket price.

Eligibility for a free essential companion ticket can be demonstrated with the following documentation:

• Disability Living Allowance (DLA) for children under 16, or DLA/Personal Independence Payments (PIP) for those aged 16-64, either in the form of an award letter or the actual Allowance book.
• Attendance Allowance or Carer’s Allowance award letter.
• Incapacity Benefit books or an award notification letter.
• Employment Support Allowance (ESA), Disability Student’s Allowance (DSA), or a UK Disabled ID Card (DID).
• A valid Blue Badge.
• For visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
• Credibility’s Access Card with the carer/companion symbol.

Accessible Parking

Disabled parking spaces are available throughout our car park, including outside the Garden Centre, next to the Tesla superchargers, near the toilet block at the Shopping Village, and at the south end of the Shopping Village.

These spaces are offered on a first-come, first-served basis for those with a Blue Badge indicating a mobility issue. We request that the Blue Badge holder be present in the vehicle and that the badge is displayed clearly.

A place for everyone

Trentham is for everyone to enjoy, and we strive to make it easy for all guests to have a fantastic day out.

All routes from our car park, Shopping Village, and Visitor Centre are wheelchair accessible. Our Italian Gardens and lakeside walks are also accessible to wheelchairs and mobility scooters. Additionally, our electric catamaran, Miss Elizabeth, is designed to accommodate wheelchairs.

We are continually developing innovative and sensitive solutions to enhance accessibility across the estate. We are also committed to improving accessibility information. If you have specific requirements not mentioned here, please contact us to discuss your needs.

Accessibility Guide

We’ve joined up with AccessAble to create a handy guide to ensure you have a great day out at Trentham.

At a glance

For our visitors we offer the following:

• Free entry for companions on both our day tickets and memberships.
• Free accessible car parking spaces located outside Trentham Shopping Village and Trentham Garden Centre.
• Accessible changing place facility which is equipped with a special changing bench and hoist. This facility requires a radar key.
• Accessible pathways and entrances in Trentham Shopping Village.
• A fully accessible pathway around Trentham Gardens and the lakeside walk. A map can be downloaded before you visit or picked up at the Gardens Entrance.
• Free wheelchair hire available at the Gardens Entrance.
• The Miss Elizabeth passenger boat is fully wheelchair accessible.

Wheelchair users

We welcome guests of all abilities and levels of mobility.

For wheelchair uses and those with limited mobility, Trentham is all on one level with low ramped access to most facilities. Mobility scooters are permitted. Wheelchairs are also available to hire free of charge from the Visitor Centre (no deposit required, available on a first-come, first-served basis).

We’ve suggested a number of wheelchair routes for Trentham Gardens to enable you to plan your day ahead.

Visitors on the Autism Spectrum

We’ve compiled a set of tips to assist visitors on the autism spectrum in planning their visit ahead of time for a more enjoyable experience. Our gardens offer many peaceful spaces for guests who may find crowded areas overwhelming. Additionally, we have a specially adapted Autism Garden in our show gardens, accessed behind the adventure playground. This garden includes sensory play equipment and a swing located away from the main play area, providing a tranquil and accommodating environment.