Membership Terms & Conditions
Trentham Gardens General Terms and Conditions for: Annual Standard, Gold, and Platinum Memberships
1. Introduction
These terms (“Terms”) govern the purchase of annual memberships (“Membership”) as described in more detail below, all of which allow entry into Trentham Gardens (“Garden”) and all of which can be purchased via our visitor centre or online via our website.
By purchasing an annual membership (or otherwise entering the Garden), you are agreeing to be bound by these Terms. Please read them carefully before proceeding with any purchases. If you do not agree with any part of these Terms, you should refrain from purchasing an annual membership or otherwise entering the Garden.
Memberships are only available for purchase by individuals aged 18 or over (but can be purchased for individuals under the age of 18). If you are under 18 or unable to legally enter into a contract, please seek assistance from a parent or guardian.
Please note that separate terms and conditions apply to our day tickets and our event tickets as well as to special offers and/or promotions we may choose to run such as our rainy day offer – for more information regarding those and/or information regarding event tickets or day tickets or promotional offers, please ask our staff in the visitor centre or consult our website.
2. How to find the Garden
The Garden is located at Stone Road, Trentham, ST4 8JG. For further details or travel inquiries, please refer to our website and/or contact us through our Contact Us page.
3. Use of our website
By using our website, you agree to comply with our website terms of use which can be found on our website. Please review those carefully as they contain important terms governing your use of our website.
4. Privacy and Personal Information
We are committed to protecting your privacy. Our privacy policy explains how we collect, use, and safeguard your personal information. Please review that carefully before disclosing personal information to us.
5. Membership Types
We offer the following types of annual memberships: Platinum, Standard, Gold, and Fishing.
Our Fishing membership can only be purchased at the visitor centre and is subject to different terms which can be provided to you at the visitor centre prior to your purchase.
All our membership types can be purchased as standalone memberships.
Save where stated otherwise in these Terms, you can purchase the following types of membership pass under our Platinum, Gold and Standard memberships:
- Adult: for people aged 16 and over.
- Senior citizen: for people aged 60 years and over.
- Student: for people who are currently students.
- Child: for children aged between 3 and 15 years inclusive.
- Infant: for children under 3 years of age. These are free of charge.
- Dog: This allows for any adult human to come along but must be with the dog. (Gold and Standard memberships only)
- Accessible: for people (adult or child) who, for accessibility reasons need a carer to accompany them.
Our Dog membership passes are available to customers under our Gold and Standard memberships (subject to any additional restrictions or requirements set out in the Dog membership pass terms below).
Platinum: The Platinum membership offers an exclusive experience for those seeking unparalleled benefits and access to the Garden for an annual fee. This premium package includes:
Key Benefits for Platinum membership holders during their membership period:
- 24-hour daily* access to the gardens and lake walks, ideal for wildlife enthusiasts and photographers.
- Private access gate entry to the Garden for convenience for use by Platinum membership holders only.
- One complimentary Discovery Cruise and Safari Tour to explore the estate’s scenic beauty (to be used within 1 year of being issued).
- Two complimentary day passes for guests (to be used within 1 year of being issued).
- Up to 20% off wildlife experiences hosted at the Garden for immersive nature interactions **.
- 10% discount on Miss Elizabeth Cruise and train tickets**.
- 10% discount on certain items in our Trentham Gift Shop.***
- Up to 15% discount in participating shops, restaurants, and cafes within the estate (specific details of the discounts available at each participating venue can be found on our website).
- Early access and discounted event tickets to a variety of estate-hosted events (you will find details of these discounts on our website page advertising the relevant event).
- Discounted day tickets for friends and family when they accompany you (specific details of the discount available will depend on the day of your visit and can be confirmed at our visitor centre or on our website).
- 15% off day tickets which are purchased in person, on the day of visiting, at Trentham Monkey Forest (please note additional terms apply to visiting Trentham Monkey Forest which are available on our website and as cited in those terms this discount is not available on dates when we are holding special events).
- Exclusive newsletters featuring special offers and updates.
The Platinum membership is tailored for individuals who wish to fully immerse themselves in the natural beauty and diverse offerings of the Garden throughout the year.
*Excludes Christmas day and may be subject to restricted hours on Boxing Day (if applicable, this will be advertised on our website).
**Please note that separate terms and conditions apply to our wildlife experiences, the Miss Elizabeth Cruise and train tickets – for more information regarding those (including dates upon which they are available and how to book) please consult our website.
*** Please do ask our staff to confirm which items these are when visiting the Trentham Gift Shop or consult our website for guidance on this.
Gold: The Gold membership offers a comprehensive package of benefits for an annual fee. This gold package includes:
Key Benefits for Gold membership holders during their membership period:
- Enjoy the beauty of Trentham’s gardens seven days a week* during the usual seasonal opening hours which are advertised on our website.
- Discounts in participating shops, restaurants, and cafes: Receive up to 15% off at various on-site establishments (specific details of the discounts available at each participating venue can be found on our website).
- Early access and discounted event tickets: Benefit from priority booking and reduced prices for a range of events (selected at our discretion and communicated on the website page for booking the relevant event).
- Discounted Day Tickets for friends and family: Bring along loved ones at a reduced rate when they accompany you (specific details of the discount available will depend on the day of your visit and can be confirmed at our visitor centre or on our website).
- 15% Off Day Tickets which are purchased in person, on the day of visiting, at Trentham Monkey Forest: Experience the Monkey Forest with a special discount. (please note additional terms apply to visiting Trentham Monkey Forest which are available on our website and as cited in those terms this discount is not available on dates when we are holding special events).
- Exclusive Newsletters: Stay informed with updates and special offers tailored for members.
- Additionally, Gold Members receive two complimentary day passes to share with guests (to be used within 1 year of issue).
This membership is ideal for individuals who wish to regularly explore the Garden’s offerings and enjoy exclusive perks throughout the year.
*Excludes Christmas day and may be subject to seasonal opening times (as advertised on our website)
Standard: The Standard membership provides essential benefits for an annual fee. This package includes:
Key Benefits for Standard membership holders during their membership period:
- Garden access: Enjoy access to the Garden seven days a week*during our usual seasonal opening hours which are advertised on our website.
- Discounts in participating shops, restaurants, and cafes: Receive up to 15% off at various on-site establishments (specific details of the discounts available at each participating venue can be found on our website)
- Early Access and Discounted Event Tickets: Benefit from priority booking and reduced prices for a range of events (selected at our discretion and communicated on the website page for booking the relevant event).
- Discounted Day Tickets for friends and family: Bring along loved ones at a reduced rate when they accompany you (specific details of the discount available will depend on the day of your visit and can be confirmed at our visitor centre or on our website).
- 15% Off Day Tickets which are purchased in person, on the day of visiting, at Trentham Monkey Forest: Experience the Monkey Forest with a special discount (please note additional terms apply to visiting Trentham Monkey Forest which are available on our website and as cited in those terms this discount is not available on dates when we are holding special events).Exclusive Newsletters: Stay informed with updates and special offers tailored for members.
This membership is ideal for individuals who wish to regularly explore the estate’s offerings and enjoy exclusive perks throughout the year.
*Excludes Christmas day and may be subject to seasonal opening times (as advertised on our website).
For more information regarding each membership type and the applicable benefits please visit our visitor centre or consult our website.
Please note Tesco Reward partner points can only be used to purchase a Standard Membership.
Dog membership passes: This membership pass is available under either our Gold or Standard membership and is subject to the following additional terms.
Human to read on Dog’s behalf. The dog membership pass is purely to show that we think about our furry friends too. Once you have a membership pass for the benefit of your dog, you can share this pass with your dog walker/family to walk your dog whenever you wish! Please be aware it is only one human per dog at any one time.
The membership pass will include the dog’s name and photograph! There is a brand-new dog tag which we encourage is worn when visiting with a human.
The membership and obligations to comply with these terms is held by the dog owner who purchases the membership. The membership pass entitles any one human to accompany the dog at any time throughout the year. Owners/companions/humans accompanying the dog must be over the age of 18 and must present the dog membership pass on arrival to avoid missing essential walks in the Gardens.
The dog membership pass will allow the dog and one adult entry through the Gardens Entrance only. Anyone found gaining access from unauthorised areas will result in their membership being blocked and entry refused.
Subject to the dog being always kept on a short lead and under strict control, they are permitted throughout The Gardens, except for the Adventure Play areas, Barefoot Walk and Maze. Dog owners/ companions are responsible for cleaning up after their dogs. Waste can be deposited in litter bins on site.
Any discounts in our shops which are applicable to human Gold or Standard memberships do not apply to those with dog membership passes. See also the exclusions in the Discounts and Offers section below.
We reserve the right to withdraw memberships in respect of dogs which do not comply with these dog membership pass terms, which are poorly behaved and/or which poorly behaved or aggressive. See also the Site Rules section below.
In order to qualify for a dog membership pass, the dog must not be a banned breed in the United Kingdom, and we also reserve the right not to permit, or to revoke, membership in respect of any known aggressive or dangerous breeds of dog.
If you want to transfer the membership to an adult (i.e on an adult Gold or Standard membership) or to a different dog (i.e on a dog Gold or Standard membership), we may charge a £15 administration for our costs of making this change. If you have a 14 day right to cancel (see Section 8 below), the fee will only apply after that period if you do not exercise that right.
Accessible membership passes: We offer accessible membership passes which enable you to add on and bring your carer into the Garden with you at no additional cost. These memberships are known as our Adult Accessible membership passes or Child Accessible membership passes and are available under all of our Platinum, Gold and Standard memberships.
To purchase either of our Accessible membership passes you must visit our visitor centre and provide proof of eligibility for our accessible membership pass. These can’t be purchased online and are subject to the customer bringing in the proof of eligibility which meets the requirements set out below).
We are unable to convert any membership passes to accessible membership passes once they have been purchased so, please make sure if you require an accessible membership pass, these are purchased correctly.
We no longer issue companion membership cards; the eligible member will need to have their carer added onto their accessible membership pass. When accessing the Gardens the carer will be admitted at this point. Carers are only allowed entrance to the Garden if you have an accessible membership pass, and they are with you.
Eligibility for purchasing an accessible membership pass must be demonstrated by producing one of the following documents:
- Disability Living Allowance (DLA) for children under 16, or DLA/Personal Independence Payments (PIP) for those aged 16-64, either in the form of an award letter or the actual Allowance book.
- Attendance Allowance or Carer’s Allowance award letter.
- Incapacity Benefit books or an award notification letter.
- Employment Support Allowance (ESA), Disability Student’s Allowance (DSA), or a UK Disabled ID Card (DID).
- A valid Blue Badge.
- For visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
- Credibility’s Access Card with the carer/companion symbol.
Please note if you are renewing your membership or you are on auto-renewal terms and your membership automatically renews (see Section 12 (Payments) below), you will need to visit our visitor centre to renew your membership and confirm eligibility for renewal or auto-renewal of your accessible membership pass in person. This is so that we can review your eligibility documents for the Accessible membership pass again so please bring the latest documentation in. We reserve the right to revert any Accessible memberships passes that are no longer eligible for this offer to a Child or Adult Platinum, Standard or Gold membership pass (on the basis that you are unable to demonstrate eligibility by producing one of the documents referred to above).
If you would like to discuss the membership passes available to you with a member of our team, please contact us through our Contact Us page.
6. Admission to the Garden
The Garden is situated on private property. All persons entering the Garden must either:
- pay by purchasing a membership as listed above or purchasing a day ticket or an event ticket; orbe otherwise permitted to enter the Garden as a result of one of the promotional schemes outlined below.
Tickets and memberships can be obtained from our visitor centre or purchased online via our website.
Trentham Gardens aims to be open 364 days a year. Please note the site is CLOSED on Christmas day with NO access to the Gardens during Christmas day for members or any other visitors.
You should not purchase tickets/vouchers/memberships from anyone other than Trentham Leisure Ltd as those tickets/vouchers/memberships will not be valid or entitle you to enter the Garden.
The last admission to the Garden is one hour before the Garden’s advertised closing time which can be confirmed at our visitor centre or on our website. You will not be able to enter the Garden after that time.
From time-to-time events may be put on at the Garden that may change the Garden’s closing time. We reserve the right to amend the Garden’s opening / closing time to schedule round these events. Where we anticipate that there may be a change to the Garden’s closing time as a result of an event, we will use our reasonable efforts to post such change to the closing time on our website.
Where an event is hosted at the Garden, if you are a Platinum Membership holder, you will still have access to the Garden but you will not be able to access areas where the events are being hosted unless we let you know otherwise in person when at the Garden or on our website.
7. Membership Purchase and Confirmation
A binding contract is formed when you pay for your membership at our visitor centre or, if you have purchased online via our website, when we send you a confirmation email after your order is placed. Please check your order carefully before paying at our visitor centre or confirming your order on our website, as once a contract is formed, no changes can be made* (including changes to membership types or changes to include add on options such as our Accessible memberships).
If you are buying a membership as a gift or on behalf of another person, you agree to accept the terms as laid out in these terms for the recipient of the membership and you need to communicate those terms to the recipient.
Memberships are solely for personal use and cannot be used for any commercial purpose unless otherwise agreed by us.
When you purchase a membership, we take your photograph, home address, and contact details so that we can identify you to gain admission to the Garden and to keep in touch with our latest news, event, and membership information – including renewal reminders and customer satisfaction surveys. Only trusted staff, and contractors (such as our mailing house or email provider) who specifically need this information, have access to your personal information. You can opt out of our communications at any time, either at the main entrance, or by unsubscribing from our emails. We take protecting information seriously; for more details on how we use your personal information, please read our updated Privacy Notice and GDPR blog on our website.
All membership passes will need to have a valid up to date photo to determine who the member is and for any misuse purposes. Any members not willing to provide a valid pass will have their membership revoked with no option of a refund (unless within 14 days of an online purchase and prior to that member entering the Garden in which case the member may be legally entitled to a refund).
* If we do determine at our sole discretion that we are able to support with changes to your order (e.g. adding an Accessible membership after a Standard or Gold membership has been purchased, please note that we may charge a £15 admin fee to cover our costs in doing so).
8. Membership Resales and Refunds
All memberships are non-transferable, not for resale, and will become automatically void on any transfer for value. All memberships last for one calendar year unless you have opted to accept our auto-renewal option (see details on this in Section 12 below). We are unable to freeze memberships no matter what the reason.
All memberships purchased at our visitor centre are non-refundable unless we, at our sole discretion, decide otherwise.
If you buy your membership online, via our website, you are legally entitled to cancel your membership and request a refund within 14 days of your purchase. We also provide a 14 day right to cancel for auto renewal memberships following auto-renewal as set out in Section 12 below. You will lose the right to a full refund if you enter the Garden before the expiry of that 14-day period (and we will only be obliged to refund you a proportionate amount of the membership fee). No refunds will be given after that 14-day period has expired. If you would like to cancel your membership within the 14-day period, please contact us at Contact Us page. You will need to tell us you want to cancel, and we will then respond confirming the steps that need to be taken to do so. Unless we tell your otherwise, you will need to access your online account and turn off your membership. You will need to do this at least 14 days prior to your renewal if you have opted for our auto-renewal option (see below) and want to avoid the auto renewal being triggered.
Please check your order before completing the purchase as we are unable to amend the membership type selected once a membership has been generated.
9. Membership Transfers / Membership Extensions / Misuse
We regret to inform you that our policy does not permit the transfer or extension of memberships due to sickness or injury or death of that member. All memberships are governed by the terms and conditions agreed upon at the time of purchase, and unfortunately, we are unable to make exceptions in these circumstances. Each membership is purchased for one year unless you have opted to accept our auto-renewal option (see details on this below).
We understand that unforeseen health issues can arise, and we sincerely apologize for any inconvenience this may cause.
Membership Misuse: we are committed to providing a fair and secure membership program for all our valued members. To ensure the integrity of our membership system, we have established the following policy regarding the misuse of membership cards. Failure to comply with this policy may result in loss of membership privileges. We appreciate your cooperation in maintaining the integrity of our membership program.
- Unauthorized Use of Membership Cards
Memberships are personal and non-transferable. Using another person’s membership card or allowing someone else to use your membership is strictly prohibited.
- Consequences of Misuse
If a member is found to be using another person’s membership card or allowing unauthorized use of their own, the following actions may be taken:
- Immediate confiscation of the membership card being misused.
- Temporary suspension of membership privileges.
- Permanent revocation of membership in cases of repeated violations.
- Possible legal action if fraudulent intent is determined.
- Reporting to the membership owner of the misuse attempt
- Your card will be stamped to say that it has been misused.
- Verification Process
To ensure compliance with this policy, Trentham reserves the right to request photo identification or other verification methods at any time when a membership card is being used.
- Misuse surcharge
You may be charged a fee of £20 to obtain your membership card back if we have retained it after determining that you have committed a breach of this membership misuse policy.
10. Prices and Price Criteria
Membership prices are displayed at our visitor centre and are also available on our website. We may change those prices from time to time without notice so please do check the current price before purchasing your membership.
Any price changes will not affect orders that have already been confirmed.
Membership prices will vary depending on both the membership type and the category of membership pass being purchased (i.e adult, senior citizen, student, child, infant, dog or accessible):
Eligibility for purchasing a student membership pass must be demonstrated by producing a valid NUS card.
Please note that some memberships can’t be purchased with offers or Tesco reward partners point.
For more information about our membership prices please visit our website at Join us as a Member at Trentham – Trentham Estate or speak to a member of our team at our visitor centre.
11. Promotions, Discounts, and Offers
We run various promotions, discounts and offers from time to time. Additional terms may apply in respect of those promotions, discounts and offers – please do check whether that is the case by asking at our visitor centre or consulting our website.
We reserve the right to change the terms of any promotion, discount or offer at any time by displaying such change at our visitor centre or on our website. So again, please do check our website for the latest terms to ensure you are looking at the correct version.
Promotions, discounts and/or offers must be used separately and may not be combined with other promotions, discounts or offers.
Your membership offers your accompanying family and friends a discount on their day tickets when visiting the Garden. The offer is not valid on special event days or during Winter Saver months, or for the purchase of event tickets and cannot be used in conjunction with any other offers.
Member discounts are available on selected items at participating retail outlets in the Shopping Village. Participating outlets are listed on our website.
We may host special events at the Garden from time to time which may be subject to an additional charge for members to enter the Gardens. Priority booking for some events are offered but not guaranteed. Please check our website for details of upcoming special events or ask a member of our team at the visitor centre.
Customers with Dog or Child membership passes are not entitled to benefits such as Shopping Village discounts, Free day tickets for our Gold/Platinum membership offer or family and friend discounts and are excluded from some priority events.
12. Payments
Payment for memberships, can be made using Visa, Mastercard, Visa Debit, Visa Electron, or Maestro. We don’t accept AMEX payments.
Payment may also be made, for memberships purchased at our visitor centre only, in cash at our visitor centre.
Payment by cheque will not be accepted.
We also accept part or full payment with Tesco Reward points, but these can only be used to purchase Standard memberships (and we are unable to refund these points in any circumstances).
Pay in 3 Instalments:
We offer flexible payment options for our membership options, allowing members to spread the cost over three interest-free instalments. This is available on Gold and Platinum memberships.
When taking up our pay in 3 instalments your payments will be taking in three instalments. Your first payment will be taken out on the date the membership was purchased. The second and third payment will be taken each month after. For example, if you take out a membership in January, your first payment will be taken on the day of purchase, the second payment will be taken on February and the third payment will be taken out in March.
Failure to make any payments on instalments will suspend your membership and your access will be revoked until the outstanding payments have been settled. You will need to make payment either online or at our visitor centre to clear the outstanding balance to have your membership re-activated.
If, however, after 21 days the outstanding balance hasn’t been paid your membership will be cancelled and a new membership will need to be purchased.
Subject to Section 8 above, any payments that have been made will not be refunded.
For more information about how you can make payment or if you have any queries relating to payment, please visit https://trentham.co.uk/ or contact us using our Contact Us page.
Auto Renewal – Annual Subscription: for Gold and Platinum memberships only.
We offer a discount (the specific details of which can be confirmed at our visitor centre or on website) if you elect to adopt our auto-renew option when you purchase your Gold or Platinum membership. If you choose to do this, your membership will automatically renew at the end of each 12-month period for another 12-month period. To benefit from the discounted membership fee, memberships on auto-renew will have a minimum term of two-years. If you want to cancel after the first 12 month period you will have 14 days to exercise that right in accordance with Section 8 above provided that you will be responsible for reimbursing us the difference between the full membership fee and the discounted membership fee in respect of the first 12 month period of your membership. Once the two-year period has ended the member will be free to cancel before the membership is due to renew or within 14 days after the membership has renewed in accordance with Section 8 above.
We can only offer auto-renews with card payments and these can’t be set-up or paid using cash.
For any changes or cancellations to a membership on auto-renew these are solely completed by the customer. Autorenewals can be changed by accessing your online account and then turning off your autorenewal. We are unable to cancel any subscriptions at our visitors’ centre.
Memberships on auto-renew will automatically be renewed using the previous payment method.
Annual Price Increase Terms
The membership fee is subject to an annual price increase to account for inflation, operational costs, and service enhancements. The following terms apply:
Notification: Members will be notified at least 7 days in advance of any price adjustment. Notification may be provided via email, official website updates, or other communication channels used by Trentham.
Adjustment Rate: The price increase will be determined based on market conditions, inflation rates, and operational costs. If you are on an auto-renewal membership you will always be guaranteed the lowest price.
Effective Date: The revised membership fee will take effect on the first billing cycle following the annual review or as otherwise communicated to members.
Automatic Renewal: If the membership renews automatically, the new rate will apply unless the member chooses to cancel before the renewal date.
Exceptional Circumstances: In the event of significant economic changes, the company reserves the right to review and adjust the membership fee beyond the standard increase. Any such adjustments will be communicated with sufficient notice to you. If you do not wish to renew your membership you will need to access your online account and turn this off 14 days prior to your renewal.
By continuing the membership after the price adjustment takes effect, the member agrees to the revised terms. If the member does not accept the changes, they may cancel their membership in accordance with the cancellation policy by contacting us at Contact Us page. The member will need to tell us they want to cancel, and we will then respond confirming the steps that need to be taken to do so. Unless we tell the member otherwise, the member will need to access your online account and turn off their membership. The member will need to do this at least 14 days prior to your renewal if they have opted for our auto-renewal option (see below) and want to avoid the auto renewal being triggered.
13. Delivery and Collections
Memberships purchased at our visitor centre will be provided in physical copy, but we also supply an electronic version that can be downloaded to your phone, watch. We currently support Google wallet, Apple wallet or a PDF version.
Memberships purchased online via our website will be provided electronically as e-tickets which you will be also have the option to download your membership card on your phone via Google wallet, Apple wallet or PDF. If you still wish to have a physical card, you will need to visit the visitor centre to collect.
It is your responsibility to check the start date of your membership on purchase we are unable to change any dates if these have been bought in error.
For Platinum & Gold memberships please come to the visitor’s centre to collect your membership benefits. These are subject to availability.
14. Extreme Weather
In exceptional circumstances (for example, heavy snow, ice, or high winds), we may need to close the Garden (or parts of it).
If this occurs whilst you are at the Garden, we will notify you by making an announcement or via our staff and let you know your options such as rescheduling.
If we need to close part or all the Gardens, we will also notify members by posting on our website and /or our social media page.
We are not liable for any days that we are closed as a result of exceptional circumstances which are beyond our control, and we don’t offer any part refunds on memberships or date extensions due to such closures.
You can check whether the Garden is open before visiting by calling the Garden or checking our website and/or social posts.
15. Events Outside Our Control
If we are unable to let you access the Garden due to other events outside our control such as strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, civil disturbance, government action, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks, travel restrictions or impossibility of the use of shipping, aircraft, motor transport or other means of public or private transport, we will:
- if this occurs whilst you are at the Garden, notify you as soon as possible in person whilst at the Garden; and
- close the Garden and update our website and social pages.
You can check whether the Garden is open before visiting by calling the Garden or checking our website and/or social posts.
16. Ownership of Membership Card and Lost or Stolen Tickets
We own the physical membership passes/ cards and reserve all our rights in relation to such passes/ cards. We are entitled to require you to return your pass/ card to us when your membership expires or as otherwise required by these terms (eg. where you misuse it).
If your membership card has been lost or stolen there will be a charge for a physical replacement. Physical cards can only be obtained from the visitor centre. The charge for a replacement card can be confirmed with our staff when purchasing this.
Members are reminded that they can download or take advantage of our mobile pass which can be downloaded from the ‘my account’ section on our website. Members will need to register for an online account and provide a valid email address to be able to access this. Digital passes are provided at no additional cost.
For more information on how you can register for an online account please visit My Account
Stolen membership cards need to be reported to us. Please contact us https://trentham.co.uk/contact-us/ at here if you pass has been stolen.
17. Site Rules
You will be expected to comply with our site rules during your visit to the Garden:
Visitor Conduct:
- All visitors must comply with health, safety, and environmental regulations.
- Accessing areas cordoned off by post and rope, fencing or any form of hazard barrier or signage will result in suspension or removal of membership access.
- Cycling is not permitted (unless it’s a child aged 4 and under).
- We ask all visitors to help maintain the environment and ecology. We reserve the right to refuse admission and to remove from the estate those persons whose behaviour we consider as inappropriate. Your membership will allow you entry through the Garden’s entrance only. Anyone found gaining access from unauthorised areas will result in their tickets being blocked and entry refused. We reserve the right to withdraw passes from members who are abusive to members of staff or whose behaviour is deemed inappropriate whilst on or entering the estate (you will not be offered a refund in this situation).
- Please respect other members and visitors on site. The Gardens are here for everyone to enjoy, and each person should be given the same respect while they are visiting the site.
- No camping or use of stoves/heaters/cooking equipment.
- Visitors are not allowed to reserve hides or viewing screens.
- No use of pop-up hides.
- Any member who aids and abets a non-member to access will result in suspension or removal of membership access.
- No alcohol or drugs (Please check event terms and conditions for our music events).
- No access to Trentham Monkey Forest, Tagg’s Marsh, Trentham Hall or other heritage buildings on site without an additional entry ticket to the applicable area.
Children:
- Children aged 15 years and under must be always accompanied by a responsible aged adult (16+).
- Toddler’s bikes are permitted in the gardens and lakeside area for children aged 4 and under only. Scooters are permitted, at walking pace, for age 10 and under.
- Children must be closely supervised at all times.
Dogs:
- Dogs are permitted into all areas except the Italian Garden Tearoom, Lakeside Café, Adventure Play areas and Barefoot Walk, subject to them being kept on a 2-metre short lead and under strict control at all times. Owners are responsible for cleaning up after their dogs. Dogs are not permitted to swim within the lake.
Drones:
- We don’t permit any kind of drone on-site or in our Shopping Village. All requests for any drone flights must be applied in writing to us to obtain prior permission to fly.
Wildlife:
- We ask that all visitors keep their distance from all wildlife on site and give them the respect they deserve. Please do not feed the waterfowl on the lake and observe all signage and interpretation regarding no access to sensitive wildlife areas such as the lake margins. We ask that visitors do not collect and take any natural materials home, take only photographs, and leave only footprints. Foraging for personal consumption and/or commercial use is not permitted on the estate.
- Do not intentionally spook animals or birds by shouting, making noise or throwing objects towards it.
- Do not use lure sound recordings (e.g. bird song) as this unethical as it disturbs wildlife from natural behaviour.
- Please do not lure wildlife using food other than by prior agreement in writing from The Trentham Estate.
- No accessing the water (rivers & edge of riverbanks, lake, pools).
- Leave no litter. Please either take it home or pop it into the nearest bin.
- Members must not cut, damage, or remove trees, shrubs or vegetation.
18. Rights of Refuse Entry
We, reserve the right to refuse your entry to the Garden and/or ban you from entry to the Garden and/or remove you from the Garden without giving you a refund if:
- we consider your presence or behaviour may affect or is affecting the enjoyment and/or safety of our other visitors, guests or staff.
- we feel that you are acting in an inappropriate and/or undesirable manner, or we have received reports of you demonstrating such behaviour whilst travelling to the Garden whether by bus, coach or other means;
- we discover that you have been convicted of a criminal offence which we feel may place our other visitors, guests or staff at risk.
- you have behaved inappropriately at the Garden on a previous visit.
- you use violent, aggressive, threatening, abusive, discriminatory or insulting& words or behaviour or in any way behaves in a manner which may provoke a breach of the peace;
- there are health, safety, or security reasons for denying your entry or removing you;
- you climb or stand on fences, barriers, walls, rock arrangements, structures, exhibits or any other buildings within the Garden;
- you breach these Terms (including for example by using drones or carrying out professional photography or filming within the Garden without our permission); or
- you fail to comply with the site rules detailed in section 15 above.
We reserve the right to initiate legal proceedings or prosecute any person found:
- damaging or defacing any part of the grounds, fences, barriers, walls, structures, exhibits, fabrics or buildings at the Garden or displaying any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting; or
- found attempting to regain admission to the Garden or found inside the Garden without a valid Day Ticket or Event Ticket or Membership (including where that person has purchased or obtained any tickets or discount vouchers from a ticket tout or any other unauthorised source) unless permitted to do so as a result of a promotion we are running.
If you are in breach of any of these Terms and you are a member of a group, then we may decide to refuse entry and/or ban entry to and/or remove all members of such group at our discretion without any right to a refund.
19. Security
Security checks may be conducted at entry points. Please be prepared to participate in bag inspections and please do not bring any items that could present a risk to the safety of our other guests to the Garden as you will not be allowed to enter with those.
20. Photography, Videography and CCTV
Photography for personal use is permitted within the Garden, except on special event days where it may be restricted (there will be signs in the Garden indicating if this applies).
Professional photography or filming requires our prior approval, and we may ask you to pay a fee to use the Garden for this. Drones are strictly prohibited unless we have given our prior permission. Photography for casual shoots, such as family or pet shoots, is allowed if you have obtained our prior permission and paid the required fee which we can determine at our discretion. Formal wedding or engagement photoshoots are restricted to those married at Trentham, and these again require prior approval. Please email weddings@trentham.co.uk for pre-authorisation with regards to any formal photoshoots.
CCTV cameras are used to assist in the proper running and operation of the Garden (including to assist with the safety and security of our visitors, staff and property). However, we do not make any representation or give any assurance as to the extent of coverage provided by such cameras.
From time to time, we and third parties to whom we have provided our express authority may take photographs and/or video recordings of and/or sound recordings at, the Trentham Estate (including in the Garden, car parks and surrounding areas, as well as at events). If it is likely that you will be captured in such photographs or recordings, our staff will approach you and ask whether you consent to the same.
By giving your consent, you agree that we or our authorised third party may use such images, video recordings and/or sound recordings in promotional, marketing, advertising or publicity material in any format and on any media channels whatsoever. You further agree that all copyright and any other intellectual property rights that subsist in or arise out of these materials shall be absolutely owned by us or such authorised third party (subject to our agreement) as the case may be.
Please be assured that extra steps will be taken to obtain your consent if you are accompanied by a minor who may also be captured in the photographs or recordings.
21. Car Parking
On-site parking is available but not guaranteed. Parking is free of charge and is available on a first come first served basis. Vehicles are parked at the owner’s risk and we are not responsible for any loss or damage to vehicles or any items within them whilst the vehicles are parked on our premises.
No vehicles are permitted to remain in the car park outside the Gardens normal Opening Times without our prior consent.
Cars may only be parked on the recognised car parks on the retail area and southern entrance (Monkey Park).
No overnight parking is permitted. Fishermen must inform security if they intend to stay over night onsite.
No access to areas being used for events without a valid Event ticket, please check our website to confirm if you need an event-based ticket or if this is included with your annual membership.
22. Events and activities – Changes and/or cancellations
We may alter, reschedule, or cancel any of access to the Garden at any time and access to the Gardens isn’t guaranteed. We will notify members of any changes to access to the Gardens on our website.
For some events it may require us to restrict access times to the Garden and access is not guaranteed.
Please check our website at https://trentham.co.uk/ for details of upcoming events and / or restrictions that may apply on such event-based days.
Please note that additional terms may apply to specific events or activities. We will communicate any such terms to you in advance.
23. Liability – Please read this section carefully
We do not limit in any way our liability for:
- death or personal injury caused by our negligence;fraud or fraudulent misrepresentation; or any other liability which we are not permitted to exclude under applicable law.
Memberships are for personal use and cannot be purchased or used for any business or commercial purpose without our consent.
If you are purchasing memberships as a consumer and we fail to comply with these Terms, whilst we do not exclude our liability in any way that it is not lawful to do so, we will not be responsible for any loss or damage that you suffer as a result of your failure to comply with these Terms including the site rules, any signage displayed at the Garden and/or any instructions we may give you during your visit for your own safety. We will also not be responsible for any loss or damage you incur due to the acts, omissions or negligence of other visitors or due to your own acts, omissions or negligence.
If you are purchasing memberships as a business and/or for any commercial, business purpose, your tickets must only be used for by the named employee of your business, and you agree not to use (or allow your employees to use) the membership for any resale purposes. We will under no circumstances be liable to you or your employees, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with the sale of tickets to you or entry into the Garden to you or your employees for:
- any loss of profits, sales, business or revenue;
- business interruption;
- loss or corruption of data, information or software;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the purchase of tickets or memberships under these Terms. Any representation, condition or warranty that might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.
We will not be responsible for ensuring that the purchase of tickets or any membership are suitable for your purposes.
24. Changes to These Terms
We may update or modify these Terms at any time. Any changes will be posted on our website. It is your responsibility to check the website to review the latest Terms before purchasing your tickets. Any changes to the Terms will not affect orders that have already been confirmed.
25. Contact Us
If you have any questions or concerns about these Terms or the Garden, please contact us through our Contact Us page on our website or by speaking to staff at our visitor centre.
26. Complaints
If you are unhappy about the service you have received from us and/or wish to make a complaint, please contact us at enquiry@trentham.co.uk. We strive to resolve any issues promptly and would be happy to share our complaints policy with you upon request.
27. Governing Law
Please note that these Terms and any disputes in relation to them or any contract formed pursuant to them will be subject to and governed by English law.
We look forward to welcoming you to Trentham soon!
Last updated 17 April 2025.