Website Terms of Use

These terms of use tell you the terms on which Trentham makes its website at www.trentham.co.uk (the “website”) available to you (“you”).

Please read these terms of use carefully before you start to use the website, as these will apply to your use of the website. Use of the website includes accessing, browsing, or signing up to receive communications from us on the website.

1. Information about us

We are Trentham Leisure Ltd, a company registered in England and Wales under company number 03246990, with a registered office at Management Suite, Stone Road, Trentham, ST4 8JG (“Trentham”, “we”, “us” and “our”).

You can contact Trentham in relation to these terms or the website by writing to us through our Contact Us page.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.

The words “writing” or “written” in these terms also includes emails.

2. By using our website you accept these terms

By using the website, you confirm that you have read and accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use the website. You further acknowledge that you are 13 years of age or older and that you have all the necessary rights, power and authority to enter into these terms of use and perform the obligations in them. We recommend that you print a copy of these terms for future reference.

3. Other applicable terms

These terms of use refer to the following policies, which also apply to your use of the website but which do not form part of these terms:

(a) Trentham’s Privacy Policy explains what personal information Trentham collect, why Trentham collect it, how Trentham use it, the controls you have over your personal information and the procedures that Trentham have in place to protect your privacy. It applies to personal information Trentham collect when you use the website; and
(b) Trentham’s Cookie Policy, which sets out information about the cookies on the website.

If you purchase a ticket from our website, our Ticket Term and Conditions will apply to that sale(s).
If you purchase an event ticket from our website, our Event Ticket Term and Conditions will apply to that sale(s).

4. Changes to the website

Trentham may update the website from time to time, and may change the content at any time.

Trentham does not guarantee that the website, or any content on it, will be free from errors or omissions. Trentham reserves the right to correct any errors, inaccuracies or omissions on the website at any time.

5. Accessing the website

The website is made available free of charge.

Trentham does not guarantee that the website, or any content on it, will always be available or be uninterrupted. Access to the website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the website without notice. We will not be liable to you if for any reason any of the website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to the website.

You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these terms of use, and that they comply with them.

6. How you may use material on our site

Trentham, or members of the Trentham group, are the owner or the licensee of all intellectual property rights in the website (including copyright, trade marks, design rights, patents or other intellectual property rights), and in the material published on it. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.

You may print off copies, and may download extracts, of any page(s) from the website for your personal use and internal business use and you may draw the attention of others within your organisation to content posted on the website. Reproduction of part or all of the contents of the website in any form is prohibited other than for personal use or internal business use only and may not be recopied and shared with a third party.

The permission to recopy for internal business use does not allow for incorporation of material or any part of it in any other website, electronic retrieval system, publication or any other work (whether hard copy, electronic or otherwise). Trentham are not responsible for any file downloads.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. The website may not be modified, disassembled, decompiled or reverse engineered in any way for any commercial purpose.

Our status (and that of any identified contributors) as the authors of content on the website must always be acknowledged. All copyright notices in original materials must be retained.

You must not use any part of the content on the website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the website in breach of these terms, your right to use the website will cease immediately and you must, at Trentham’s option, return or destroy any copies of the materials you have made.

7. Reliance on information on the website

All information and materials contained on the website have been prepared solely for the purpose of providing general information about us and Trentham Gardens, the tickets Trentham sells, and information about them and their use. All such information and materials published on the website is provided in good faith as a convenience to you and may be used for information purposes only and at all times in accordance with these terms. It is not intended to amount to advice on which you should rely.

You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the website.

Although Trentham make reasonable efforts to update the information on the website, Trentham make no statement, that the content on the website is accurate, complete or up-to-date.

8. Limitation of liability

Nothing in these terms of use excludes or limits Trentham’s liability for death or personal injury arising from Trentham’s negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

If you are a consumer:

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us.

We only make the website available for domestic and private use. If you use the website for any commercial, business in breach of these terms, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If you are a business:

To the extent permitted by law, Trentham exclude all conditions, warranties, representations or other terms which may apply to the website or any content on it, whether express or implied.

Trentham will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (a) use of, or inability to use, the website; (b) use of or reliance on any content displayed on the website; (c) loss of profits, sales, business, or revenue; (d) business interruption; (e) loss of anticipated savings; (f) loss of business opportunity, goodwill or reputation; or (g) any indirect or consequential loss or damage.

9. Uploading content to the website

If you make use of a feature that allows you to upload content or link to the website, or to make contact with other users of the website, you must ensure any details that you upload into the website are:
(a) accurate (where they state facts);
(b) genuinely held (where they state opinions); and
(c) not be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

10. Viruses

Trentham does not guarantee that the website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the website. You should use your own virus protection software.
You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website, the server on which the website is stored or any server, computer or database connected to the website. You must not attack the website via a denial-of-service attack or a distributed denial-of service attack. By doing so, you may commit a criminal offence under the Computer Misuse Act 1990. Trentham may report any such action to the relevant law enforcement authorities and Trentham will co-operate with those authorities and have the right to disclose your identity to them.

11. Linking to the website

You may link to the website’s home page, provided you do so in a way that is fair and legal and does not damage Trentham’s reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Trentham’s part where none exists. You must not establish a link to the website in any website that is not owned by you.

The website must not be framed on any other website, nor may you create a link to any part of the website other than the home page.

Trentham reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on the website other than that set out above, please contact Trentham via our Contact Us page.

12. Third party links and e-resources in the website

Where the website contains links to other website pages and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Trentham have no control over the contents of those websites or resources.

13. Other important terms

These terms are between you and Trentham. No other person shall have any rights to enforce any of these terms. Neither party will need to get the agreement of any other party in order to make any changes to these terms.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms.

If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Our failure or delay to exercise or enforce any right in these terms does not waive Trentham’s right to enforce that right.

14. Applicable law

We both agree that these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to these terms

Trentham may amend these terms from time to time to reflect changes in or to: (a) relevant laws or regulatory requirements; (b) security, technical or operational issues; or (c) the website. Every time you wish to use the website, please check these terms to ensure you understand the terms that apply at that time.

Updated November 2024.