Trentham Gardens Ticket Terms And Conditions - Trentham Estate

Trentham Gardens Ticket Terms And Conditions

This page tells you information about us and the legal terms and conditions (“Terms”) of entry to Trentham Gardens (“Gardens”) and purchase of tickets (“Tickets”) listed on our website. These Terms apply to any contract between us for the sale of Tickets to you (“Contract”). We will keep a record of all Contracts, which are available on request.

Please read these Terms, including those additional terms and conditions and policies referenced herein, carefully before ordering any Tickets. If you do not agree to all the Terms, then you will not be able to order any Tickets from our website. You should print a copy of these Terms, or save them to your computer, for future reference. You may only purchase Tickets from our website if you are at least 18 years old. If you are under the age of 18 or cannot lawfully enter into a contract, please ask your parent or guardian to review these Terms and register and / or place an order on your behalf.

1. Information about us

We are Trentham Leisure Ltd, a company registered in England and Wales under company number 03246990, with a registered office at Longbridge Technology Park, Two Devon Way, Longbridge, Birmingham, B31 2TS (“Trentham”, “we”, “us” and “our”). Our VAT number is 299056611. We are a limited company. Our websites and (“website”) is operated by Tor Systems Ltd.

To contact us, please see our Contact us page. 

2. Use of our Website

Your use of our website is governed by our website’s Terms of Use. Please take time to read these, as they include important terms which apply to you.

3. Personal information

Our Privacy Policy explains what personal information we collect, why we collect it, how we use it, the controls you have over your personal information and the procedures that we have in place to protect your privacy.

4. Tickets

All visitors entering the Gardens must have a valid Ticket. We sell three types of Tickets on our website:

(a) Day tickets

Day tickets gives ticket holder entry to the Gardens on the date and time shown on the ticket, subject to these Terms (“Day Tickets”).

(b) Memberships

Unless we confirm to you in writing otherwise, a Memberships gives a ticket holder 12 (twelve) months access to the Gardens from the date of purchase subject these Terms (“Memberships”).

Membership holders may enter the Gardens through the Gardens entrance and Lakeside Cafe entrance only. Anyone found gaining access from unauthorised areas could result in their Tickets being blocked and entry refused.

To purchase a Membership, you will be required to provide us certain personal information of the proposed ticket holder including name, address, contact details and photograph. All Memberships are named individually and include a photograph of the Membership holder to enable us to verify the identity of the Membership holder. For more information the personal information we collect, why we collect it, how we use it, the controls you have over your personal information and the procedures outlets. For more information on our promotions and discounts, please see Membership Tiers

If a Membership Ticket is lost or stolen, an administration charge to re-issue the Membership Ticket will apply – this will be the cost of the applicable day ticket.

(c) Activity tickets

Activity tickets gives the ticket holder entry to attend and/or take part in a particular activity shown on the ticket at the time and date shown on the ticket, subject to these Terms (“Activity Tickets”).

Some activity tickets do not include access to the gardens and an admission ticket will be required.

Duplicate tickets cannot be issued to replace lost or stolen Activity tickets.

Tickets are subject to our Opening Times and to special event day restrictions, as notified to you on our website from time to time.

We may limit the quantities of any Tickets that may be purchased at any time. We may also change the Ticket types offered or discontinue any Ticket type offered on our website at any time.

Certain Tickets may be available exclusively online through the website and all Tickets shown on our website are subject to availability.

5. Our obligations to you

This section 5 only applies if you are a consumer.

Trentham is under a legal duty to supply Tickets which conform with a Contract, including that the Tickets match information we provided to you. Nothing in these Terms will affect these legal rights. Advice about your legal rights as a consumer is available from your local Citizens’ Advice Bureau or Trading Standards office.

6. How the contract is formed between you and us

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order, you will see confirmation on the website that we have received your order. We will confirm our acceptance to you by sending you a confirmation email that confirms that the Tickets have been ordered. The Contract between us will only be formed when we send you the confirmation email.

Tickets you purchase are for personal use. You or your party must not re-sell or transfer (or seek to re-sell or transfer) the Tickets. If you choose to do so, Trentham may cancel the Tickets without prior notification, refund, compensation or liability.

Renewals cannot exceed 30 days prior to the renewal date on the membership card.

7. Accuracy of billing and accounting information

You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Failure to make 2nd and 3rd payments will result in membership being suspended until payment is made. Only 2 reminders will be sent before the membership is cancelled.

8. Prices

The prices of the Tickets will be as quoted on our website from time to time. We take all reasonable care to ensure that the prices of the Tickets are correct at the time of publication.

Prices for our Tickets may change from time to time without notice but any changes in price will not affect any order which we have confirmed with an email confirmation.

The price of a Ticket includes VAT at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Tickets in full before the change in VAT takes effect.

The price of a Ticket does not include any applicable delivery charges.

9. Promotions, discounts and vouchers

We reserve the right to alter the terms or duration of any special offers or promotion on our Tickets. Any applicable special offers or promotions may not be used in conjunction with any other offer or promotion. From time to time we may run promotions at the Gardens (which may not be available on our website) or we may offer special promotions on our website that are not available at the Gardens. For these reasons you may sometimes find that Tickets on our website are priced differently to those at the Gardens.

We reserve the right to exclude any Ticket from discount or voucher schemes. Only one discount or voucher code may be used per order. You may be required to provide evidence of your entitlement to any discount or voucher.

10. Payment

Payment must be made by one of the following: Mastercard, Visa Credit, Visa Debit, Visa Electron, Maestro or JCB. Payment for the Tickets and all applicable delivery charges is in advance.

Instalments over a 3 month period must be paid by card only. CPS Continuous Payment Authority (delivered by Adyen Payment Platform) applicable to split payment.

Payments over 3 month period will be taken via credit/debit card and cannot be cancelled before 3rd payment is taken.

If there is a collection failure the membership will be suspended until payments are up to date

Should you be paying by credit or debit card, your bank may place a pending hold on these funds. This is out of the control of Trentham. This payment will be released when payment for your order is requested by Trentham, this is at the point your item is dispatched.

Auto renewal, if cancelled after first year, cannot be re-instated with discount for a second year.

11. Delivery and collection

Day Tickets and Activity Tickets will be delivered to you as a e-ticket in your confirmation email. The e-ticket contains a QR code which you must present at the Garden gates. The conditions for Annual Ticket collection and delivery by post are set out below.

(a) By collection

To collect Memberships at the Gardens the cardholder must present the booking reference and confirmation email. Without the booking reference and confirmation email the Membership Tickets may be withheld.

The Tickets will be your responsibility upon collection or from the completion of delivery. You own the Tickets once we have received payment in full.

Always check your Tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected, and any corrections are discretionary.

12. Right of return and refund

This section 12 only applies if you are a consumer.

Memberships, Day Tickets and Activity Tickets are non-refundable and non-transferable.

14. Events outside of our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our control. An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, civil disturbance, government action, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks, travel restrictions or impossibility of the use of shipping, aircraft, motor transport or other means of public or private transport.

If an event outside our control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of Tickets to you, we will arrange a new delivery date with you after the event outside our control is over.

19. Liability

If you are consumer:
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Terms. Also, we only supply the website for domestic or private use. You agree not to use the website for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the Tickets under the Consumer Protection Act 1987.

If you are a business:
We only supply the Tickets for use by your business, and you agree not to use the Ticket for any resale purposes.
We do not limit in any way our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
We will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with the Contract for:
(d) any loss of profits, sales, business or revenue;
(e) business interruption;
(f) loss or corruption of data, information or software;
(g) loss of anticipated savings;
(h) loss of business opportunity, goodwill or reputation; or
(i) any indirect or consequential loss or damage.
Our total liability to you in respect of other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the Tickets.
Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Tickets. Any representation, condition or warranty that might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Tickets are suitable for your purposes.

20. Changes

You can review the most current version of the Terms at any time on this page.
We may update, change or replace any part of these Terms. If we change these Terms, we may notify you on the website, or, if we have your email address, we may also decide to email you with information on those changes.

21. Disputes

We will do our best to resolve any disputes over these Terms. Email

22. Other important terms

These Terms and any policies or operating rules posted by us on this website constitutes the entire agreement and understanding between you and us, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

A Contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
If you are a consumer, these Terms their subject matter and its formation, are governed by English law. However, if you are a consumer and resident of any other European Union country you will benefit from mandatory provisions of, and legal rights available to you under, the laws of that country. Nothing in these Terms of Use affects your rights as a consumer to rely on these local law mandatory provisions and legal rights. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a consumer and resident of any other European Union country you and we may also bring proceedings in that country.

23. Contact information

To contact us, please see our Contact us page.

Updated April 2024.