Membership Archives - Trentham Estate
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FAQ Categories: Membership

Will my disabled child need a membership card as they are free of charge but need a companion?

If your child is aged 3-15, they will still need a membership card. Their companion will need to purchase relevant…

If I miss a payment on the payment plan, what happens to my membership?

Your access and benefits will be suspended. To settle the outstanding balance, visit your online account or speak to one…

Why don’t I get a separate companion card anymore?

There is no need for a separate companion as the companion card cannot be used without the person requiring assistance.

Can I upgrade my day ticket to a membership?

Yes, you can upgrade on the day of your visit. The ticket can be used towards to the cost of…

What if I have lost my card?

Please check with the team at the Visitor Centre to see if it has been handed in. If not, then…

What if I forget my membership card?

You can now download your membership to your wallet. It is important to have your membership at all times when…

Why have you changed the memberships?

We’ve made some changes to our membership packages and the way that customers can pay for them. With three different…

Can I buy a membership with Tesco vouchers?

Tesco vouchers can only be redeemed on standard memberships.

Do I need to prove my disability each time I renew my membership?

Yes, you’ll need to present these documents again upon renewal, recognizing that disabled status and assistance required may change.