The Ibiza Orchestra Experience FAQs
You are permitted to bring a personal, compact umbrella that would fit into a handbag. We do not permit, large umbrellas or those with spikes including but not limited -remove parasols, fishing, or golfing umbrellas.
Event entry will be permitted until 8pm each night. Anyone arriving after this time will be unable to access the concerts. We do not permit re-entry at any time, once you are in the arena, you cannot leave and re-enter.
Feel free to bring a foldable picnic chair or blanket to sit on, but please be aware, the audience may choose to stand throughout the event in any part of the arena. You cannot claim a spot with blankets and chairs and leave it unattended. Seating is in the open air on variable ground conditions so please ensure you bring appropriate provision for your needs.
Please note that apart from the VIP gazebo, no seats are provided by Trentham.
Items including but not limited to, tents, gazebos, awnings, trollies, hammocks, tables, umbrellas* or canopies or any item which could obscure other visitor’s views, are not permitted.
* Please see separate FAQ with regards to umbrellas
Smoking and vaping are not permitted within the main audience, therefore we kindly ask that you move away from the crowd to smoke in the designated smoking area at the side of the arena, out of respect for other audience members. Smoking and vaping are also strictly prohibited within the gazebos.
Yes, in addition to our existing toilet facilities by the Tearoom, there will be toilet trailers at the event to reduce queuing. The accessible toilets can be found by the Tearooms and opposite the catering.
As these are family picnic concerts you are welcome to bring a moderate amount of alcohol with you, which we have defined as four cans of beer or cider, or 75cl of wine (in a bag or plastic bottle as no glass is permitted) or four cans of combined spirit and mixer per adult. Please do not bring any excess alcohol to the site as you will be asked to dispose of it before entering or will be refused admission.
Please note that glass of any kind is not allowed, including bottles of wine and beer. If you are bringing a bottle of wine, please decant this into a plastic container. All drinks must be in plastic or cans and please use plastic to drink from as opposed to glass that can easily break.
Home-mixed spirits and mixers are not permitted – all bottles and cans must be sealed and unopened. Soft drinks must also be in sealed containers.
Our security staff reserve the right to ask you to empty your pockets should they suspect you are carrying a prohibited item.
For the safety of our staff and our visitors, there are certain other items which are not allowed in the arena. It is essential that you check the terms and conditions for the complete list of prohibited items – Trentham Gardens Event Ticket Terms and Conditions | Trentham Estate
The most common prohibited items to be aware of are:
• Gazebos and awnings
• Trollies
• Large umbrellas (small personal ones are permitted, please see separate FAQ above for more details on umbrellas)
• Tables or hammocks
• Glass of any kind including bottles and jars
• Knives – remember to pre-cut your picnic foods
• Barbeques, lanterns and candles
• Corkscrews/bottle openersPlease be aware that bag checks will be made by security BEFORE you enter the event. Our security team reserve the right to ask you to empty your pockets should they suspect you are carrying any prohibited items as above.
A range of food and drink will be available at the concerts. You are also welcome to bring a picnic with you and your own drinks as long as they are within our allowance. Challenge 25 will be in operation so if you’re lucky enough to look under age 25, please ensure you bring proof of age ID with you. Please help us to keep the site clean by using the bins provided to dispose of your used picnics/food wrapper.
Please note: The catering and bar units are card only and will not be accepting cash.
Soft drinks must be in sealed containers.
Tickets are available online only via the third party organiser – https://www.ibizaorchestraexperience.co.uk/stoke
Gates will open at 6pm. Music to start from 6:30pm and will end at approximately 10.30pm, with a short interval halfway through. Please do not arrive before 6pm to help minimise the gathering of crowds. On arrival, please enter the shopping village via the main entrance next to Cadwaladers. Please ensure you bring your tickets with you, either printed or on your smartphone and please ensure that all members of your party are with you in the queue and that you have your bags ready for the security check.
Yes, we highly recommend you book in advance. The capacity for our concerts is limited and no tickets are being reserved for on the day purchase so once they are gone, they are gone! We do not operate a waitlist as the tickets are non-refundable. Visit the ticket sellers website for approved reseller information.
Guests are eligible to apply for companion tickets, please visit the ticket sellers website for details on how to request.
No. All tickets are e-tickets.
If you’re celebrating a special occasion, or would like your own private space for these concerts, why not book a VIP Gazebo? Bring your own picnic and we’ll provide a 3m x 3m gazebo plus private grass space, 6ft trestle table and 6 Trentham deckchairs all located within the premium seating area with an elevated view across the lake. The cost is £75* per gazebo for this event, in addition to event tickets.
*additional booking fees may apply