Old Time Sailors FAQs


Companions accompanying accessible ticket holders, will be granted access free of charge to the concerts, but will need to pre-book a ticket to ensure we are managing our capacity levels effectively. Please select the accessible tickets option on the Ticketmaster event page. You will be required to show proof of disability to Ticketmaster after purchase.  

Guests are eligible to apply for carer tickets if they receive one of the following:  

  • Disability Living Allowance (DLA) 
  • Attendance Allowance (AA) 
  • Personal Independence Payment (PIP) 
  • Armed Forces Independence Payment (AFIP) 
  • Blind Persons Registration

If you have any questions regarding accessible tickets please contact Ticketmaster via their online helpdesk here. 

Yes, we highly recommend you book in advance. The capacity for our concerts is limited and no tickets are being reserved for on the day purchase so once they are gone, they are gone! We do not operate a waitlist as the tickets are non-refundable.  

Please be aware of fraudulent resale tickets and scammers, we recommend using the Ticketmaster resale function for legitimate resale tickets.

Yes, the route from the main entrance and the disabled car park to the Amphitheatre is wheelchair friendly. Assistance dogs are welcome. There will be a dedicated entrance for disabled access, please enter the Shopping Village via the main entrance opposite Cadwaladers, please ensure that all members of your party are with you in the queue and that you have your tickets and bags ready for checking. Our staff will direct you to the accessible entrance.

Children are welcome to attend the concerts but will require a ticket and all under 16’s must be accompanied by a responsible adult, 18 +, at all times.

Children under 3 years of age are permitted free of charge however, as young children have sensitive hearing we encourage the use of hearing protection for very young visitors.

Due to safety reasons the Adventure Playground and zipline will be closed in the evenings due to low light levels.

There is unfortunately no reserve list service once an event is sold out.

If you’re celebrating a special occasion, or would like your own private space for these concerts, why not book a VIP Gazebo? Bring your own picnic and we’ll provide a 3m x 3m gazebo, 6ft trestle table and 6 Trentham deckchairs all located within the premium seating area with an elevated view across the lake. The cost is £75* per gazebo for this event, in addition to event tickets.

If you are looking to hire a gazebo, you must purchase at the same time as your concert tickets as they sell out very quickly and we cannot add the gazebo onto your booking at a later date. Gazebos are only available via Ticketmaster and cannot be bought onsite.   

Personal tents, windbreaks and visitors own gazebos are not permitted at these events.  

*additional Ticketmaster charges apply

Unfortunately, all event tickets are non-refundable as outlined in our Terms and Conditions – Trentham Gardens Event Ticket Terms and Conditions | Trentham Estate

Gates will open at 6pm. The concerts will start at 7.30pm and end at approximately 10pm, with a short interval halfway through. Please do not arrive before 6pm to help minimise the gathering of crowds. On arrival, please enter the shopping village via the main entrance opposite Cadwaladers. Please ensure you bring your tickets with you, either printed or on your smartphone and please ensure that all members of your party are with you in the queue and that you have your bags ready for the security check.

For the safety of all our visitors, we will be conducting bag checks in the queue. Please help us undertake these checks safely and quickly by having bags open ready for inspection at this point and by adhering to our guidelines on what you are allowed to bring to this event – this includes restricted levels of alcohol, no gazebos and tents, no large umbrellas or those with spikes (including but not limited parasols, fishing, or golfing umbrellas)*, knives, glass or glass bottles or trolleys A full list can be found here – Trentham Gardens Event Ticket Terms and Conditions | Trentham Estate

Please note, our security staff reserve the right to ask you to empty your pockets should they suspect you are carrying a prohibited item

*Please see FAQ below with regards to umbrellas

Event entry will be permitted until 8pm each night. Anyone arriving after this time will be unable to access the concerts. We do not permit re-entry at any time, once you are in the arena, you cannot leave and re-enter. 

Concerts will still go ahead in inclement weather conditions and are never cancelled more than 12 hours ahead of the event start time as the weather can change rapidly. Please check the weather forecast in advance and be prepared for the Great British summer. These events will only be cancelled if the weather conditions present a danger at the time of the concert.

Visitors accept the risk that weather they consider unsatisfactory may occur on a concert night and acknowledge that tickets will not be exchanged or refunded unless a concert is cancelled by The Trentham Estate. In the unlikely event that a concert is cancelled, we will aim to give as much notice as possible, so please keep an eye out for information on the website and social media channels.

Please see FAQ above with regards to umbrellas.

Please join the queue in the Shopping village for ticket & bag check, once into the gardens please proceed to the amphitheatre and find the gazebo with a reserved sign displaying your name. Our staff are on hand at the information tent if you’re struggling to find your gazebo.

There will be a drop off/taxi point located on the main car park.

The concerts are all held outdoors so please ensure you wear appropriate clothing but also feel free to embrace the grandeur of the events and turn out in your dapper best! Please bear in mind that it can get chilly later in the evenings so make sure you bring something warm to wrap up in.

As these are family picnic concerts you are welcome to bring a moderate amount of alcohol with you, which we have defined as four cans of beer or cider, or 75cl of wine (in a bag or plastic bottle as no glass is permitted) or four cans of combined spirit and mixer per adult. Please do not bring any excess alcohol to the site as you will be asked to dispose of it before entering or will be refused admission.

Please note that glass of any kind is not allowed, including bottles of wine and beer. If you are bringing a bottle of wine, please decant this into a plastic container. All drinks must be in plastic or cans and please use plastic to drink from as opposed to glass that can easily break.

Home-mixed spirits and mixers are not permitted – all bottles and cans must be sealed and unopened. Soft drinks must also be in sealed containers.

Our security staff reserve the right to ask you to empty your pockets should they suspect you are carrying a prohibited item.



Trentham prohibits photography and use of video/recording equipment during performances, unless for private use. We therefore do not permit tripods, audio, visual and video equipment, and cameras with detachable lenses into the concerts. Please note, on the night of the event, artists may make specific requests limiting photography. The security team’s decision is final.

You are permitted to bring a personal, compact umbrella that would fit into a handbag.

Yes. The nearest train station is Stoke-on-Trent, which is approximately 4 miles from The Trentham Estate. Stafford Station is approximately 12 miles from The Trentham Estate. Buses and taxis are readily available at both stations. You can also get to us on bus from Hanley Bus Station and Stafford Town Centre.

We do have a Premier Inn located onsite. For other accommodations please contact the local tourist information website, Visit Stoke, for full details of local accommodation.

The Trentham Estate does not allow camping on site or in the car park area.

Sorry – for the safety of both your dog and other visitors’, dogs are not allowed to the concert nights, with the exception of assistance dogs.

Concert guests are able to park at The Trentham Estate at the main entrance. Please follow the road around to the left once you turn into the Estate where you will be directed by marshals. Entry will not be permitted from the South Entrance.

Please note: Camper vans and camping are not permitted overnight anywhere on the Trentham Estate. 

A range of food and drink will be available at the concerts. You are also welcome to bring a picnic with you and your own drinks as long as they are within our allowance. Challenge 25 will be in operation so if you’re lucky enough to look under age 25, please ensure you bring proof of age ID with you. Please help us to keep the site clean by using the bins provided to dispose of your used picnics/food wrapper.

Please note: The catering and bar units are card only and will not be accepting cash.

Soft drinks must be in sealed containers.