Membership FAQs

Join online or buy a membership in person at the Visitor Centre (see our opening times) on your next visit.

You can easily renew your membership online or in person at the Visitor Centre (see our opening times) on your next visit.

You don’t need to do anything until you receive your renewal notice approximately 7 days before your membership expiry.

Yes, members are able to receive 15% discount on day tickets for friends and family you bring with you.* To do this online, simply log into your membership account, add the number of day tickets you want to buy to your basket, and use promo.

^* Valid for family and friends visiting with a full paying adult member on presentation of membership card at the entrance.

Unfortunately, you’ll need to wait until your membership is up for renewal before upgrading. 

If you are a new gold or platinum member your two day tickets will be assigned when you make your purchase, please collect at the Visitor Centre with proof of your purchase. 

Guest tickets are restricted to daytime visits only and cannot be used for ticketed events or out of hours visits. 

Simply hand over the guest passes on arrival at the Visitor Centre and these will be registered on your account as redeemed. We cannot allow your guests access without the passes. 

Provide your membership card to the crew members. 

No, there is not an option available to freeze memberships. 

Yes, you’ll need to present eligible documents when you need to join or renew. Accessible memberships can only be purchased at the Visitor Centre. We are unable to change any memberships that have been brought previously online to an accessible membership. 

Tesco vouchers can only be redeemed for standard memberships. Please note that once memberships are purchased using Tesco vouchers, we are unable to make changes or offer refunds.

You can now download your membership to your wallet. It is important to have your membership at all times when visiting, especially out of hours. Alternatively, during opening hours ask at the counter to be permitted entry. You will need to provide your surname and postcode.

Please check with the team at the Visitor Centre to see if it has been handed in. If not, then you will need to pay the cost of a replacement card which is the equivalent price of a day ticket.

Yes, you can upgrade on the day of your visit. The ticket can be used towards to the cost of any of the memberships but must be redeemed on the same category; adult, child, senior or student.

There is no need for a separate companion as the companion card cannot be used without the person requiring assistance.

Your access and benefits will be suspended. The outstanding balance needs to be settled within 21 days or your membership will be cancelled. To settle the outstanding balance, visit your online account or speak to one of the team at the Visitor Centre. The auto-renewal discount, eligible on gold and platinum memberships only, is via card payment only.

No, we are unable to upgrade to a gold membership once a standard membership has been purchased with Tesco vouchers.

Yes, if you contact us within 14 days of purchase, we’ll change it for free. After 14 days, an admin fee applies to switch to a different membership type.

Please email enquiry@trentham.co.uk and we will respond as soon as possible but please be aware the response time can be up to three working days.