Elf School FAQs


Children will become real Elves as they take part in Trentham’s Elf School. On arrival they will learn their Elf name and be given their Elf hat. They will then be tasked at building a toy which they can take home with them. They will receive a medal and certificate as they graduate from the school. The Elf School will run in groups of 15 and ran by two Elves.

As there are some tasks – like building a toy, that may need some extra help we would recommend children aged 3+ take part in Elf School. Adults are welcome to join in if the children need assistance.

We advise you arrive 10 minutes early for your slot. If you miss your allocated time slot we cannot issue a refund.

All tickets must be purchased in advance. No tickets will be available to purchase on the day.

All online ticket purchases will be emailed to you via the email address you registered while booking the tickets.

Trentham has a free car park with plenty of spaces available for you.

Elf School is located behind Bark and Co in the white marquee. Please wrap up warm!

  • Tickets are non-transferable and non-refundable.
  • In the unlikely event Trentham is forced to close the grotto for any reason, refunds or other dates will be available.
  • If you are late for your time slot we cannot offer a refund.

Yes, completely.